Sony: How to get rid of screen popup when HD version of a channel is playing?>

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How to get rid of screen popup when HD version of a channel is playing?>

Topic started on Feb 18, 2012 4:29 PM , last reply on Dec 14, 2012 9:14 PM

RayTrendy

5 posts since
Feb 3, 2012

I have a KDL-32CX523. I have set the TV region correctly but every time there is an HD version of a particular broadcast showing I get a pop up asking if I would like to switch to the HD version.

I have two problems with this : firstly I might not want to watch in HD, and secondly the popup invariably sends me to the HD version of the channel not available in my region, which requires a manual channel adjustment to get to the right one..

How do I stop these popups ???

Message edited to provide corrected model number

Message was edited by: RayTrendy

iankinder
2 posts since
Feb 17, 2012

Written on Feb 17, 2012 4:44 PM

Hi Ray,

Same annoying problem here with a KDL-32EX523.

Some one must know how to switch this off. There's no advantage to watching HD on a set below 40", surely Sony must know that!

Ian
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sony_cust11
95 posts since
Feb 2, 2012

Written on Feb 18, 2012 1:28 PM

Any one on this one?
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Thalamus.

Written on Feb 23, 2012 4:25 PM

Hi RayTrendy,
unfortunately there is not an option available to disable the 'This channel is available in HD' pop-up because this message is generated by the Freeview signal & is not part of the Bravia settings..
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iankinder
2 posts since
Feb 17, 2012

Written on Feb 24, 2012 11:41 AM

Hi Thalmus,

Thanks for the explanation. Why has it only recently started though? Who do we need to feedback to get rid of this? Clearly as you have press a button on your Sony remote to clear it, it's a software issue in the Sony TV. I understand the message may be coming from Freeview, however the Sony software is acting on the message and it's very anoying!

Thanks,
Ian
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RayTrendy
5 posts since
Feb 3, 2012

Written on Feb 24, 2012 2:40 PM

Not sure the Thalmus theory is 100% correct because I have 4 other HD tvs with Freeview and this does not happen on any of them. Something in the Sony software is doing this, whether triggered by Freeview or not.

I would not mind but it directs me to channels which do not broadcast at all in my area, and again this setting seems to be unchangeable. I have the correct postcode entered and everything else seems fine (itv regions, etc).

Message was edited by: RayTrendy
Message was edited by: RayTrendy
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Thalamus.

Written on Feb 24, 2012 3:56 PM

RayTrendy wrote:

Something in the Sony software is doing this, whether triggered by Freeview or not.

Hi Guys,
if your other four TV's have a freeview HD tuner then that could very well be the case, but I'm pretty sure that there is not a option avalable that allows users to disable the pop-up..

All I can suggest is that either contact Sony direct, not sure if they will be able to help much at the call centres though, or add a suggestion to this thread - Future BRAVIA features - requests & suggestions.
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abarton
2 posts since
May 8, 2012

Written on May 8, 2012 11:20 PM

Work around solution!

My parents had this same problem with their new KDL32EX523. When viewing BBC 1 the pop-up appeared and directed them to channel 833 for BBC1 HD. However 833 does not work in their area, channel 50 is BBC1 HD.
So not only is the pop-up annoying, it also gives incorrect information and led them to a blank screen!

I solved the problem by deleting channel 833 from their setup. After doing this the pop-up no longer appears.

Unfortunately I had to follow the steps in the i-manual to do this, and I have no access to it here so can't explain all the steps. But it wasn't too difficult to find and if you have trouble Sony support should be able to tell you how to delete a channel. I was rather surprised this solution worked so well, I was half expecting the pop-up to still appear but direct me to channel 50 instead. But now they have no annoying pop-up at all which is perfect for my parents. If they want to watch in HD they can still select channel 50 themselves.

You may have to repeat the exercise to get rid of other useless channels in the 83x series for ITV, Channel 4 etc.

Hope this is of some help to you.
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ajsrdg
9 posts since
Dec 6, 2011

Written on Jun 14, 2012 8:16 PM

Similar discussion:
How to stop change channel prompt for HD?
https://www.sony-europe.com/discussions/message/783720
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ajsrdg
9 posts since
Dec 6, 2011

Written on Jun 15, 2012 7:00 PM

Unfortunately there is not a option avalable on the Bravia that allows users to disable the 'This channel is available in HD' pop-up..
Sony have stated that the message is generated by the Freeview signal & is not part of the Bravia settings.

Sony subsequently acknowledge the issue here:

Bravia : On screen broadcast message prompt, change channel to HD option?

http://sonycic.custhelp.com/app/answers/detail/a_id/1878/

Published 01/05/2012 12.17 PM

When watching an SD (Standard Definition) channel, an on screen message may automatically appear providing the option to view the same programme in HD and provides the option to switch to an HD (High Definition) channel.

Currently this on screen function cannot be switched off and will not disappear from the screen unless a choice is made by the customer.

We have received some complaints about this so are therefore investigating the possibility of having a manual option to remove this message.

If you would like to see an option to remove the message, please click on the "Notify" me tab at the bottom of the screen and we will e-mail you with the results of our investigations. Selecting the "Notify" tab will also let us know how many customers find this message prompt an issue.

So, everybody -- click that today!
If you would like to see an option to remove the message, please click 'Notify Me'.
Selecting it will also let us know how many customers find this message prompt an issue.
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ajsrdg
9 posts since
Dec 6, 2011

Written on Jun 22, 2012 8:45 PM

Thanks for the workaround solution - works for us, too.

Sony KDL-32CX523 shows prompt in the middle of the screen:

     This event is available in HD on service 935.
     Do you want to change to HD event?
     [Yes] [No]

Select [Yes], and it goes to channel 935.

Unfortunately, channel 935 has no signal - the real BBC One HD signal is on Freeview channel 050 - so that isn't a good result:

Workaround is to delete the relevant channels from the TV.

To delete channels, go to
Settings/Home Menu > Digital Set-up > Digital Programme Sorting.

Here, we've deleted "BBC HD" (934) and "BBC One HD" (935), and we're about to delete "ITV1 HD" (936) and "Channel 4 HD" (937):

The channel numbers we got (934 - 937) are different from those seen by abarton (833 etc). Maybe it's region-dependent. We're in a BN16 postcode.

Sometimes we've seen it switch to BBC HD correctly when you say [Yes], which means that if you want to be sure of not getting those "change to HD event?" prompts at all, you may have to sacrifice the HD channel. That's kind of a shame - somewhat defeats the object of having an HD set.

To be notified if Sony do something to fix this - and to encourage them to fix it - select 'Notify Me' at:

Bravia : On screen broadcast message prompt, change channel to HD option ?
http://sonycic.custhelp.com/app/answers/detail/a_id/1878/
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grrrrrrrrrrrrrrrrrr
1 posts since
Aug 23, 2012

Written on Aug 23, 2012 10:54 PM

For the Bravia KDL-32EX524, the answer given at

Bravia : On screen broadcast message prompt, change channel to HD option ?
http://sonycic.custhelp.com/app/answers/detail/a_id/1878/

is incorrect - even with the most up to date firmware version. i.e. this irritating and poorly designed feature has NOT been removed and there is still no way to turn it off.
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Ian260
1 posts since
Oct 24, 2012

Written on Oct 24, 2012 9:35 PM

For KDL-37EX723

this message has only just started but was getting very annoying. Thanks for the work around that seems to have worked for now. Strange that Sony think this has been fixed

P.S. BBC 1 was being directed to HD on 930 for me; and yes that was a channel with no signal!
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Jeremy68
2 posts since
Dec 2, 2012

Written on Dec 2, 2012 2:35 AM

The issue has not been fixed, and is still extremely annoying. Please fix it, Sony, or I will be ditching my Sony for another brand!
Reply
Quick.Response
12 posts since
Apr 27, 2011

Written on Dec 14, 2012 9:14 PM

I agree this has to be the most annoying firmware BUG with my HX853!!!

Sony you could at least remove the annoying question from the screen if no response is given within say 15 seconds - or even better make it a configuration option in the system menus!!!

Also while I'm feeling like a rant - why don't you move the HD question to the bottom of the screen so that if I can't be bothered to find the remote yet again to say NO - I can still see the majority of the program I'm trying to watch.

I notice that you don't get told that there is the same program available in SD if you are on an HD channel.

There are enough people complaining about this and it has to be one of the simplest things you could possibly get implemented.

[Pseudo code to help your engineers]

function change_channel(channel_no)
{
do_stuff()

if (settings.system_settings.general.prompt_HD)
{
screen.show_menu(SCREEN_BOTTOM);
}
};
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