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SONY BRAVIA 3D LED TV - how to reduce crosstalk?

Topic started on Jan 10, 2012 8:28 AM , last reply on Jun 24, 2012 5:28 PM

in TV & Home Cinema > Bravia
Skumov
13 posts since
Jan 7, 2012

Hi guys, i bought few days ago Sony KDL 32EX720 3d TV. After trying to watch some 3d movies (SBS) i see a lot of crosstalk which makes 3d films unwatchable. Can you please help me, how to reduce the crosstalk, i have installed the latest firmware. I play films via HDMI 1.4 from my notebook, everythings fine except the crosstalk. Anyone solved this issue?


  • Bravia55HX923
    Bravia55HX923
    1,826 posts since
    May 12, 2011
    Written on Jan 10, 2012 12:08 PM

    Hi,

     

    this really is a fine tv, however, out of the box settings and downloaded 3d side by side content is not the best way to start your 3D experience.

    i suggest that you calibrate the set first to get the best from it and watch dedicated 3D content (blu ray), you will of coarse have to set depth, brightness, etc to get the best from 3D.


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  • Skumov
    13 posts since
    Jan 7, 2012
    Written on Jan 11, 2012 5:32 PM

    Ok, i've tried a blu-ray content, but when i use total media theatre 5 and use "auto detect source file layout" option and "always play blu-ray 3d movie in 3d mode" it appears like anaglyph format. How i can setup my tv or pc for watching finally a 3d film. One week since i bought the tv and i can't watch any movie in 3d - so bad. I use Switchable graphics on my notebook and can make it. Any suggestions? My tv can't find 3d signal yet from pc.


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  • Skumov
    13 posts since
    Jan 7, 2012
    Written on Jan 16, 2012 4:14 PM

    Ok, here's my final feedback. After one week of tests, formatting my pc, changed a lots of media players, buyng external usb hdd and losing tons of nerves i am actually very disappointed by this tv. I try with blu-ray discs but theres a lot of crosstalk. This makes 3d films unwatchable, after watching one movie my head starts to hurt. Next time when i buy 3d tv will be other brand for sure, i expect much more from Sony. Sorry guys but try to fix there problems, otherwise you will loose future buyers like me. I watch 3d films on my friend's Samsung and the picture is crystal clear.


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  • andimassey123
    3 posts since
    Jan 17, 2012
    Written on Jan 17, 2012 7:59 PM

    Hi Skumov,

     

    I have a NX72 46", and the 3d picture is hideous!! Its unbearable to watch....I want to know who at Sony says 'Yes thats fine to sell for £1800, put it on sale". I dont know if its been because ive been looking at it for so long but mine appears to be ok near the bottom but get progressively worse further up the screen, its a good 3" gap between images and doesnt appear 3d.  I thought it may have been the glasses, but as i say the bottom few inch seem to display 3d ok.  Theres no settings on the tv to even properly calibrate the 3d picture, only the depth adjustment which makes it rubbish or more rubbish.......I feel your pain brother.


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  • Skumov
    13 posts since
    Jan 7, 2012
    Written on Jan 18, 2012 11:32 AM

    I hope Sony staff read these lines and they will fix the problem if its possible. If i have a chance i will return this tv, this isn't 3d tv LIARS!!


    • Reply
  • Skumov
    13 posts since
    Jan 7, 2012
    Written on Jan 22, 2012 12:56 PM

    Check what a am talking about. Do you think this is normal for watching 3d movie? I don't think so...


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  • ruxmanea
    6 posts since
    Jan 21, 2012
    Written on Jan 22, 2012 8:22 PM

    Hi,

     

    Maybe you should return it and get your money back?

     

    Good luck!

    Ruxandra


    • Reply
  • Bravia55HX923
    Bravia55HX923
    1,826 posts since
    May 12, 2011
    Written on Jan 23, 2012 9:29 AM

    Hi,

     

    sounds like you have the depth set too far, if i change the depth in 3D on mine i can create the image you have, back it off a bit and try that.


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  • Skumov
    13 posts since
    Jan 7, 2012
    Written on Jan 23, 2012 11:12 AM

    No, this can't fix my problem. When i change the depth some objects are better but other are worse. I try on all 3d films, but the depth dont help me..


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  • Skumov
    13 posts since
    Jan 7, 2012
    Written on Jan 23, 2012 11:48 AM

    It's too late for return it. I lost my box, and they will not get it in this condition. Im sure that no one keep the box 2 weeks after buy it - its too large. Otherwise i can bring the TV in the service, but its not broken, so they will not get it back again... stupid rules!! Im so disappointed, i will never buy Sony again! At least they must post their point somewhere, are they working on fixing this?! There are so many people who talk about this problem, and no answer. Here is a thread for these problems on the official Sony support forum: https://forum.sel.sony.com/viewtopic.php?f=32&t=9542

     

    More than 100 posts and no answer from Sony, WTF?! PLEASE HELP!


    • Reply
  • Bravia55HX923
    Bravia55HX923
    1,826 posts since
    May 12, 2011
    Written on Jan 23, 2012 3:21 PM

    Hi again,

     

    its very unfortunate i agree, admittedly i know many that do not keep the box, mine on the other hand is much bigger and the box is in the bedroom!, may i suggest, as after all this is basically a chat forum, that you try contacting Sony support using the support tab at the top of the page, im not sure at this point that you need to check your country of origin first so that you get the right support from the right people, you really need to do this if you want to move forward with this, and please as frustrating as this may be, its no good ranting and raving about it, explain clearly your problem and dont forget to post up on here how things progress.

     

    Message was edited by: Bravia55HX923

    Message was edited for spelling mistake by: Bravia55HX923


    • Reply
  • Skumov
    13 posts since
    Jan 7, 2012
    Written on Jan 23, 2012 4:17 PM

    Hi. I already contacted Sony Bulgaria, but they didn't help me alot. They suggest me to bring the TV to service, but as i said this isn't a damage. Its from when i get it brand new.. There's many people owners of EX720 series, no matter of the size, and they also talk for this problems. So this is a discussion forum, i thought here we can share our own experience and problems, forums are for this. First time when i post here, i was thinking that this is only mine problem, but later i saw there's many customers like me... Sorry but let me know where i can write about the problems i have? I think customers are most important i every bussiness, and they pay a lot of money for crap like this. You may be think this is not big problem, but let me tell you something. In Bulgaria i get 350 euros/month from my job, and the TV cost me 800+ euros (including 4 pairs of sony glasses). So for me its a big problem, my family, my daughter expected to watch 3d films, but with this TV they can't! I waste my (our) money for 2d television, if i want 2d i will buy cheaper TV. If you think that's normal OK, but i dont think so. That's enough for now, cheers!


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  • Bravia55HX923
    Bravia55HX923
    1,826 posts since
    May 12, 2011
    Written on Jan 23, 2012 4:58 PM

    Hi,

    i believe you mis-understood me, its absolutely fine to post on here to share your problems etc, i had not realised you contacted Sony support already, all you can do is hope a Sony moderator picks up on this thread and will provide you with any further assistance to your problem,

    heres hoping.


    • Reply
  • Skumov
    13 posts since
    Jan 7, 2012
    Written on Jan 23, 2012 5:53 PM

    Yeah, i pray every day for that! Hope we all will get a fix very soon

     

    Cheers!


    • Reply
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