Sony: iPlayer on BDP-S185 will not respond properly to remote control?

greigrmc

1 posts since
Jun 16, 2012

Written on Jun 16, 2012 10:07 AM

I bought this player (S185) from Amazon on Thursday and am having the same issues with iPlayer - it just completely freezes up the player.

When I got the player I immediately upgraded to the latest firmware and tried iPlayer - initially I got the menus but couldn't get anything to play.

Now when I select the menu option for iPlayer the whole device just freezes and has to be unplugged to get any sort of control back.

All other options work - Sky news, love film etc, and they report my download speed as 25.1Mbps, so its not a network bandwidth issue (using Eclipse FTTC which is equivalent of BT Infinity).

Can sony offer any assistance before this is returned as a faulty product?

mark_imark

3 posts since
Jul 9, 2012

Written on Jul 9, 2012 10:07 PM

I have exactly the same issue - all online TV services with BDP S185 DVD Player (Lovefilm, Channel5 etc.) play fine but iPlayer which of course is the one you want to work just freezes with the blue line graphic.

Upgraded to latest software and still the same. Rebooted several times and still the same.

Running via BT router and broadband directly to DVD player. Suffering the same issues as above.

Any help sony anyone?

who10uk

2 posts since
Jul 12, 2012

Written on Jul 12, 2012 2:53 PM

I Cannot Play any BBCi content on Sony BluRay BDVE380

Most programmes report error 'Not Currently Available'. Those that are available freeze up box when selecting before the programme starts.

This has a wired connection to Sky Broadband router - IP 192.168.*.* I have updated Firmware and done a full reset as suggested by Sony but problem persists.

I can play ALL other On Demand content without issues - eg Demand 5, Sky News, Eurosport.

I can access Internet pages via the Internet Browser on the player.

Where Play button appears and selected, programme doesn't load - player becomes unresponsive and requires powerdown.

Most programmes Play button doesn't appear - error message appears 'Unfortunately this Programme is not Currently Available. BBC iPlayer was Unable to Connect to a Required Server. Please Check Your Network Connection & Try Again'

Player can access all other Network content and I have rebooted both BluRay and broadband router.

Broadband is Sky - details are IP 192.168.*.*, Subnet 255.255.255.0, Gateway 192.168.*.*, Primary DNS 192.168.*.*, Proxy Server Not Used

I have raised this with Sky and BBC iPlayer teams as well as Sony but no-one seems to be able to help.

Doubt it's the Broadband as I can use all other services and BBCi Player is fine on my laptop!

mlmeredith

1 posts since
Jul 14, 2012

Written on Jul 14, 2012 6:36 PM

Just found the following on AVFORUMS.COM posted by Jones The Steam (thank you!!) and it solved my problem!! Hopefully it works for some one else too. Good luck.

OK I just got it working.

You need to go to

Internet Browser > Options and set Javascript to Valid

The iPlayer app runs on the web browser that is on the S480 and once I saw that I guessed it must be due to my Javascript being disabled. I just tested a radio broadcast and an HD episode of Merlin and they both worked.

M

flipflop100

2 posts since
Jul 31, 2012

Written on Jul 31, 2012 1:01 PM

on the s185 there doesnt seem to be the option to do this...

mark_imark

3 posts since
Jul 9, 2012

Written on Aug 5, 2012 1:57 PM

Correct the S185 doesnt have any options around enabling javascript. I have the same issues as do countless others. I have heard from other forums and frustrated S185 users that this issue is related to the latest s/ware update but of course there's no way to downgrade the version to try this.

SONY - The idea of a support forum is not to try and let us work it out for ourselves, but help. Happy to supply any details you need.

Anyway can we get some answers - judging from the number of posts there's obviously a widepsread issue with this player. Or I could just take it back I suppose. But really, that good enough SONY?

Look forward to an update!