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iPlayer on BDP-S185 will not respond properly to remote control?

Topic started on Nov 12, 2011 5:34 PM , last reply on Nov 22, 2012 11:14 PM

in TV & Home Cinema > DVD, Blu-Ray & HDD Recorders
Jahoolii
1 posts since
Nov 12, 2011

As described above, I'm having no joy with the iPlayer on my new S-185 (one of the main reasons I bought it). Using the arrow buttons on the remote to navigate the iPlayer interface results in completely random operation. It simply will not let you select certain menus - you can try, but it will just flicker and select a completely different menu entirely. I simply cannot access any of the services I want.

 

I think other users have had similar issues with different Sony Blu-Ray models and had success by resetting the hardware to factory setting etc. I have done all this and ensured that I have the most up to date firmware. Still no joy... has anyone got any ideas??


  • DelUK1
    4 posts since
    Nov 17, 2011
    Written on Nov 17, 2011 1:46 PM

    Hi, I have exactly the same problem and it's really frustrating. I like the player a lot but this problem is a real let down, especially as the programs I can access look great especially the iPlayer HD ones.

     

    Someone please help ! I have updated the software and reset as the user above.

     

    Cheers.


  • Catmambo
    Catmambo
    2,036 posts since
    Aug 28, 2003
    Written on Nov 18, 2011 12:16 AM

    Hi

     

    Sorry to hear you are having issues - can you raise a call with the customer support line so it can be investigated further? If you have updated firmware and reset it and its still not working, then we need to try and replicated this ourselves.

     


    Thanks


  • DelUK1
    4 posts since
    Nov 17, 2011
    Written on Nov 18, 2011 1:56 PM

    Hi, OK I will do this as you advise. It's very strange as other internet services such as Youtube seem to be running fine. Also the areas of iPlayer that I can manage to navigate to work fine. I see that in the US/Canada they have just released a version of firmware ending in ...29.

     

    >  just to advise you I have now logged this issue with the support line. Case ref. quoted is 27068869.

     

    Thanks.

     

    Message was edited by: DelUK1

    Message was edited by: DelUK1

     

    Message was edited by: DelUK1

    Message was edited by: DelUK1


  • Catmambo
    Catmambo
    2,036 posts since
    Aug 28, 2003
    Written on Nov 18, 2011 3:25 PM

    iPlayer is a bit of a unique beast - due to the unique standing of the BBC globally and iPlayers success in the UK, its specially configured for UK devices. You wouldn't believe the amount of engineering work that goes into it on our side.

     

    I'll flag with the guys here also and see if they can reproduce it.

     

    Thanks for raising the call.


  • DelUK1
    4 posts since
    Nov 17, 2011
    Written on Nov 23, 2011 1:52 PM

    Tried it last night and all seems to be working fine now !

     

    Thanks if this wasn't a coincidence, either way I'm very pleased now.....


  • Biffda
    2 posts since
    Nov 29, 2011
    Written on Nov 29, 2011 10:35 PM

    Hi There,

     

    I have the same problem, same model.

     

    Did anyone get any help with this? I have the same problem, and it's driving me mad. iPlayer is next to useless, I cannot select anything, using the arrow buttons on the remote selects more than one option and hitting select selects random things. It just doesn't seem to work.

     

    It did work when I first used the player yesterday, but I was then prompted to update the unit and it hasn't worked properly since.

     

    I have reset to factory settings and turned it off and on again afterwards. No joy.

     

    Help!!

     

    Thanks

     

    CB


  • Biffda
    2 posts since
    Nov 29, 2011
    Written on Dec 1, 2011 5:07 PM

    Bump!!

     

    Still got problems..am condiering getting a refund and looking elsewhere. :-(


  • DelUK1
    4 posts since
    Nov 17, 2011
    Written on Dec 1, 2011 11:20 PM

    Hi, you have my sympathies - this was driving me mad too. I don't understand why it just started working overnight but it did. It's very strange and I'd like to know what the answer is ?


  • robbiesimpson
    1 posts since
    Jan 7, 2012
    Written on Jan 7, 2012 4:41 PM

    Hi

     

    I have just bought this player and a big part of the my decison to buy was for the iplayer function.

    On switching the player on I could navigate the iplayer menus but could not actually start any of the programmes. I did a update the network and this connected to the internet and updated the player.

    With the update installed I tried to use iplayer again and now I cannot navigate the menus but I can start the highlighted programmes.

     

    Is there a solution to this problem ? It does not look good if you can only use this every now and then.

     

    Thanks


  • trljcl
    3 posts since
    Dec 24, 2011
    Written on Jan 23, 2012 12:30 AM

    I have two of these, one bought from Tesco and the other from Amazon.  Both units have the same issues with BBC iplayer as others have described - i.e. when I move and select a pink highlighted items in the iplayer menu, I am taken to the wrong item - usually the previous one on the list.  Same thing for the programme selection - i.e. scrolling down and then selecting a pink highlighted programme will bring up the previous one.  Also, searches are impossible - bringing up the search menu where you highlight letters doesn't work - only random letters are selectable; scrolling skips several in the list for no apparent reason. Same thing for channel selection - i.e. selection box doesn't move predictably over the BBC channel boxes, when one is highlighted (e.g. BBC two) and is selected, I am taken to BBC one.  It's maddening and frustrating.

     

    This is an iplayer-specific issue.  Menus work fine on all other VOD services (e.g. 5 OD, mubi,etc).

     

    The latest updates have been applied (as of 22/01/2012), and I've tried factory resetting everything after updating; the problem remains.  To me this appears to be a flaky firmware issue?


  • Catmambo
    Catmambo
    2,036 posts since
    Aug 28, 2003
    Written on Jan 23, 2012 1:22 AM

    Hi

     

    Yes the issue is presently under investigation - hopefully will be fixed shortly.

     

    thanks


  • trljcl
    3 posts since
    Dec 24, 2011
    Written on Jan 28, 2012 12:57 PM

    Any more news on this yet?  It's driving me crazy - I efectively have a non-functional iplayer on both my BDP-S185's.  Is it possible to roll back to earlier more stable firmware, and if so, how???  If not advised, when might a firmware release be forthcoming?


  • Hairy-Boy
    6 posts since
    Jan 28, 2012
    Written on Jan 28, 2012 5:32 PM

    I bought one last Sunday, the unit downloaded the latest firmware and I am seeing the same issues - makes BBC iPlayer largely unusable.

     

    Any news on when a firmware update will be made available for the BDP-S185 ?  otherwise I am probably going to return the unit for refund.


  • andrewsmart
    1 posts since
    Jun 5, 2012
    Written on Jun 5, 2012 10:44 PM

    Any further news on this? I've had my BDP-S185 for about 6 months, firmware update last week & now iPlayer freezes the entire unit. I have to unplug at the mains just to get it to respond to any buttons both on the remote & the unit itself.

     

    Trying other channels like Sky news seems ok.


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