Hi i have been following your posts regarding the trouble you have had with the crease on th hx923. Are you happy enough with the lastest model you have recieved? I was just about to buy one but then heard about this problem. Was going to buy a panasonic 55vt30 but they also seem to have there own problems,green blob etc. Also have you tried the 3D out yet? Seems to be alot of reviews regarding crosstalk but i could'nt notice it when i was in the sony shop. Thanks

Glad to hear your happy with your purchase. Cant believe how difficult it is to buy a top end tv. You would think they should be near on perfect for that amount of money. There seems to be a problem with each top end tv brand. Was looking at the panasonic 55vt30 yesterday but the picture was quite dull and could clearly see this green blob. Then the samsung d8000 has alot of bleeding around the edges and the build quality i never think is good with samsung, had nothing but problems with them in the past. Love the look of the sony hx923 and sony usually build things to last. I've heard of samsung providing customers with firmware updates to reduce crosstalk on certain models, do you know if sony does this or will be in the future?

I bought a new TV and it is October build, no sign of the crease but the panel is faulty and Sony Support they only thing they do is ecalate and lie to customer. This TV can be good only if you are lucky enough to get a good one. Otherwise this TV is a real pain and Sony's Support will try to fob you off, lie to you and not take responsabilty with their products. Sony has gone to the dogs. Buy a Sony TV is you are feeling lucky. No wonder they are loosing money.

The problem in question is that the TV is Sony. I had been doing my research to replace my old Sony TV. Finally I decided to go for the 65HX923 despite all the problems that this line had earlier on because I have a long history of buying Sony products of all sorts and I mean from the Trinitrons to Vaio laptops. I tried to avoid Sony Centres that were owned by Sonex since they were in administration.

When the TV came it had two white lines making a band of about four inches at around 29 inches from the border and dark band right in the centre of the screen. I contacted Sony Customer support as soon as I said that my TV had two white lines the girl said to me that the TV was within specifications and that she could give me the phone of the technical engineers so they could explain to me that the TV was within specifications. Even I was very adamant that this was not within specifications I hit a wall with Sony Support.

I also bought colorimeter and software to calibrate my TV. In paper is a good TV, despite it suffers from haloing, x-talk, DSE and some other issues, which I was not complaining about them, I still thought that the TV had potential and liked it in general. It is handsome TV at least when it is off. This did not improve my TV’s fault.

I went back to my retailer a Sony Centre which booked a technical engineer to come a see my TV. Intentionally or unintentionally they booked it with a company in Birmingham which contacted me after a week and a half to let me know that they did not service my Area. Went back to SC and low and behold they are into administration and cannot do anything. I was force to face Sony Support again. Eventually someone did book a technical person who confirmed that my TV was indeed faulty.

In my experience Sony Support only lies to customers and fob them off to delay and reduce any possible action that the customer may have. The only thing they are good for is for keeping people in the phone and escalating problems but not finding solutions. Sony is producing bad quality products and selling them at premium prices a huge far cry of what Sony used to be.

Is the HX923 line good? I have no doubt it is. If one is lucky enough to get the good one. Buying one of this TV is a Russian roulette. Sony customer support is lame, appalling and not customer orientated at all. I cannot in good faith recommend anyone to buy this TV or use any Sony Centre. It seems that there is a good probability that the TV might be faulty and that the Sony Centre would go into administration. After that Sony will treat the customer like a criminal for expecting than after paying 4500 pounds for a top of the range flagship TV this will work accordingly at least for a couple of weeks. This the sort of TV that if you are feeling lucky you should consider going for it otherwise steer clear. The number of people having problems is not small. Sony has been losing money for 4 years because they are not producing good product any longer.

Buyers beware, solutions left to customers try to deal with the administrator, dispute the payment with the credit card. Expect loads of grief, lost time and frustration. I never wanted to get rid of the TV. I had been in the hunt for the new TV and I was pretty determined to stick with this TV. After dealing with Sony I only have regrets and strong the feeling of not buying Sony ever again.

Hi Thalamus, thanks for your concern. I bought it from Gloucester Sony Centre. At the moment I am trying to solve my issue with my credit card. I have been contacting Sony Support and the only thing that I got from them was that the TV was within specification. I tried to solve my problem with the Sony Centre which is now into administration. The last time I called them I was told they could not do anything, so I do not think that there is much point in talking to the administrators. Eventually Sony Support sent an engineer to confirm that my TV is faulty. I did not want to get refund simply replace it for a fully working one, not a lot to ask for a 4500 pounds TV. I have always been a loyal Sony customer I have in between 10 to 15 Sony products, I even went for the vouchers not the cash back After all this I am just hope to get rid of it for good and never touch Sony with barge pole.

Funnily enough I thought of not going for the Sony but there is always the denial feeling of a Sony die hard, it will not happen to me. But it looks like there are good chances that a faulty TV would come near you.

Message was edited by: sony_cust11

Message was edited by: sony_cust11 adding text

Hi , just saw your post and wondering how the story ended!! I'm starting a similar frustrating process with our telly thats buzzing having had it for less than 1yr. Sony centre we bought from has shut down, no trying to deal with engineers who first agree there was a buzzing but now having tried to fix it twice are saying its a normal buzz! Any advice would be much appreciated!! I've been a loyal sony buyer for 20 yrs, but never again after this experience!!