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  • Bravia55HX923
    Bravia55HX923
    1,823 posts since
    May 12, 2011
    Written on Jun 28, 2011 3:19 PM

    Hi Start the Car,

    at last a response of a positive nature, thank you, have sent you a pm, m ight have spelt my ID wrong LOL, but you'll work it out!'

    regards,

    Andy.


    • Reply
  • norks27
    33 posts since
    Jun 23, 2011
    Written on Jun 28, 2011 3:31 PM

    Grateful for the response.

     

    It has been so far a very frustrating time given the lack of an official response.

     

    Any chance you could keep us updated.  I've passed on my Sony 40X2000 so currently without a display

     

    Here's hoping for a speedy resolution and the factory and quality control sort out the issue to prevent any further faulty TVs hitting the market.


    • Reply
  • sammy20v
    14 posts since
    Jun 20, 2011
    Written on Jun 28, 2011 4:20 PM

    Many thanks for getting back to us, PM sent


    • Reply
  • Palhil
    6 posts since
    Jun 21, 2011
    Written on Jun 28, 2011 5:25 PM

    PM sent.

     

    I decided to return my set and wait for this issue to be resolved before purchasing again.  It's being picked up on Thursday.

     

    So it's back to standard definition for me in the mean time. 


    • Reply
  • StartTheCar
    StartTheCar
    725 posts since
    Sep 20, 2010
    Written on Jun 28, 2011 5:25 PM

    I have received mails from a good number of you (about 6-7 so far) which is great.  All the extra detail you have provided is very much appreciated.  I will forward everything I get onto the Product Quality team which should help to speed up the investigation.

     

    As soon as I hear more I will provide an update.

     

    Lee


    • Reply
  • SAMBAVANMAN
    28 posts since
    Jun 20, 2011
    Written on Jun 28, 2011 7:33 PM

    Please forgive me but where is your e-mail address??? I can't find it. 


    • Reply
  • wstevew
    14 posts since
    Jun 28, 2011
    Written on Jun 28, 2011 7:34 PM

    I was about to buy one of these, heard about the lines so decided to see one for myself at the Sony Centre.

     

    I had a look and I wont be buying one unless they can resolve the problems


    • Reply
  • PUDtheAncient
    1 posts since
    Jun 28, 2011
    Written on Jun 28, 2011 8:47 PM

    Thanks for the reply.

     

    As a long time Sony fan who owns both a 52HX903 and 46X4500 I hope you can fix the problem as I would like to be purchasing Sony's premium set again this year.


    • Reply
  • SAMBAVANMAN
    28 posts since
    Jun 20, 2011
    Written on Jun 28, 2011 8:55 PM

    Where is the E-Mail address for Start The Car? or do we Just PM him?

     

    Thankyou in advance Lee for jumping into the forum and helping to resolve the QC issues. I have not yet got my TV as im waiting for it to be delivered, if it has the fault i will provide you with the relevant details that you asked for.

     

    On a side note the customer service team have been somewhat vague in there reply to concerned owners and awaiting owners which is very frustraiting.

     

    Fingers crossed this get's sorted soon as from what i have seen apart from the problem's it's a kick ar$e TV


    • Reply
  • Jason-Jones
    34 posts since
    Jun 23, 2011
    Written on Jun 29, 2011 12:59 AM

    Hi Lee,

     

    PM sent.

     

    Hope we get a speedy resolution on this one!

     

    Cheers


    JJ


    • Reply
  • hermanmerman
    4 posts since
    Jun 29, 2011
    Written on Jun 29, 2011 11:11 AM

    Lee

         I am another owner of 46hx923 with vertical shadows, I had 4 months for a 903 which the sony centre let me down on, then I waited 3 months after paying in full, the sony centre I ordered with closed down before delivery with no communication to me, my last sony trinitron lasted 18 years

    can we please sort this issue. how do I email you

    regards hm


    • Reply
  • Palhil
    6 posts since
    Jun 21, 2011
    Written on Jun 29, 2011 11:19 AM

    You need to PM him.  Click on his user name and select "Send Private Message" at the top.


    • Reply
  • hermanmerman
    4 posts since
    Jun 29, 2011
    Written on Jun 29, 2011 11:57 AM

    Lee/startthecar

    I have pm you with email details and serial number of my hx923

    regards hm


    • Reply
  • Jason-Jones
    34 posts since
    Jun 23, 2011
    Written on Jun 29, 2011 11:13 PM

    Hi Lee,

     

    Any update?

     

    Cheers

     

    JJ


    • Reply
  • 55HX923Buyer
    55HX923Buyer
    16 posts since
    Jun 21, 2011
    Written on Jun 30, 2011 10:18 AM

    Hi Lee - I PM'd you my serial number - did you get it ok - any update?


    • Reply
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