Here is a trimmed down temporary fix I developed on the other thread.. the fix is not as long winded as it used to be..

1) Turn off your bluray / device

2) Go to your computer, and go to your broadband's access page.  If it's Tiscali (where most of the problems are) and you have a Thomson router, it will be http://192.168.1.254

3) Where it says "broadband connection" click "disconnect"

4) Wait a few secs, then click "connect"

5) Go back and switch your player back on.  After the player has reconnected to the internet with a new IP address, Iplayer should now work.

6) If this doesn't work first time, repeat till it does.

The problem seems to be with certain Tiscali (but not just Tiscali) IP addresses.  It could be working fine for ages - then the network goes down, comes back on, gives you a "bad" IP address, and the problem occurs. Going through this procedure, you may pick up another "bad" address.. keep trying till you get a "good" one.

Don't hold your breath for Sony to find a solution.  They said on the other thread they see it as Tiscali's problem and will not act - this despite the fact the problem is not replicated by other browsers (PC, Wii) on the same network.  When people like myself lose patience and suggest spreading the word through bad reviews, and taking the problem higher up, posts are deleted and threads are locked.. despite the massive help they give to the problem Sony refuses to face.

Edit: By the way, it's probably got nothing to do with any BBC "overhaul".  There is a theory changes made around xmas caused buffering problems, but the "not enough memory" problem has been around since October, possibly beyond.

Message was edited by: paulgrecothompson

Hi - I posted the original post. I still have this problem with iplayer - I have a BD570, 732 Sony TV and Tiscali ISP. I am very disappointed that Sony has not helped us with this much, having sold us something with iplayer on the box. Everything else works fine. Paul's workaround has worked for some, and I have have found that sometimes after several iterations round the "not enough memory" loop it suddenly decides to work for no apparent reason. It also tends to work in the mornings but rarely in the evenings. I am still hoping Sony will give us a better workaround, even explain why its happening and maybe give us an update to fix the problem. Other manufacturers of Blu ray players, Wiis etc seem to have coped much better. So, come on Sony, you can do it!

We are not suggsting that the individual boxes are faulty, the fact that the other services work prove that not to be the case.

What we are saying that is that the software in box is inherently flawed we cannot access iPlayer using one of the major ISPs in the country.  I am sure this issue could be fixed by Sony by issuing a new software release that means we can then access the server.  I am also sure that Tiscali or the BBC could also resolve it, but I didn't subscribe to Tiscali to access iPlayer as major reason for the subscription, likewise, the BBC are under no obligation to get it working with your box, but I bought YOUR equipment, to access iPlayer. After all, your packaging comes with with BBC iPlayer emblazed upon the box and is advertised as being accessible. To my knowledge, there was no mention (even in small print) that it warns, incompatible with Tiscali/TalkTalk, though I am happy to be given evidence to the contrary.

For these reasons, I still feel Sony should be the ones taking the responsibility on this......even if you are on the phone to Tiscali and the BBC hassling them daily to get it resolved, this has gone on for months now.

Just a quick extra point here, the rerouter setting method has never worked for me, so please don't assume this work around works for all, it doesn't.

Finally, do have any comment as to why the other thread was locked? I'd be interested to hear the reasons behind it.

Message was edited by: pawylie29

Message was edited by: pawylie29

"Sony is still investigating this issue" is certainly more encouraging than Catmambo's "This isn't a solution that can be driven from Sony side I'm afraid."  I'm assuming Sony wouldn't carry out an investigation if there were no chance of that investigation driving a solution.

"Just because the iPlayer works on another device, does not mean the product has a fault.."

Your setting up a straw man, then knocking him down with a big stick.  Nobody said the device was at fault.  We're saying the software can be changed to avoid the problem - which we know to be the case because other software in other devices is avoiding the problem.  Can I make this any clearer?

"as you can see from paulgrecothomp post above it can be resolved by  resetting your routers IP, this should not be required and helps show  the issue is not the player"

No, wrong, it shows that the Sony player has an issue communicating with some of Tiscalis IP addresses.  The issue can therefore be resolved by changing how the Sony player communicates with Tiscali.  One assumes this can be done by altering the Sony software or possibly altering something at Tiscali's end.  But please don't insult our intelligence by saying it proves it's "not the player".  It does no such thing, and even if you could perform the impressive feat of proving this negative, it still wouldn't prove nothing can be done at your end.  Which it can.

I also have the "not enough memory" problem. I bought thr blu ray player last november and it worked finr up until about three weeks ago. At first it was intermittant but for the last two weeks it has not worked at all. I am with Utility Wharehouse who I think use Talk Talk as thier isp.

Like many the reason for buying this model was the ability to wath i player on the big tv, not any longer. Its very frustrating. I have tried the changing the isp addresss thing, for 40 minutes but to no avail. I dont understand the technicalities of who's problem it is or isnt but would just like to be able to use the player for one of the main reasons it was purchased.

Cheers,

          Dave