You can add me to the list too. My V3000 has a black, ring-doughnut shaped shadow about three inches wide right in the middle of the screen.

Shame about the quality of the TV but I can accept that manufacturing defects happen.

But Sony, really terrible job on the customer service side of things.

I have read all of this thread and I'm wondering if I should even bother to contact Sony or just skip straight to Watchdog. I suppose I should give them a chance first. Ho hum.

Regards,

The Dark Shadow aka An Angry Sony Cusomer.

Add me to the list.

This has been driving me nuts for the last couple of years, bought my KDL-40V3000 in March 2008 and started noticing the dark shadow lines down the right hand side of the screen after about 6 months. I thought it was because it wasn't tuned correctly. I thought it would disappear tonight when I installed a new SKY HD box and changed the connections from scart to HDMI but that made no difference on non HD channels although it is less noticeable on HD channels.

Bought mine from John Lewis so have a "free 5 year guarantee" and will be going to see their electrical department when I have time. I'll also print out this thread and take a copy with me to show them that this is most definitely not a unique problem.

Terrac in relation to your below post:

my problem has been resolved and I have accepted a KDL-40EX523 as a replacement.  I would like to thank the escalations team and Lee in particular for the help and attention I have received in resolving my issue.

can you please confrim if the above mentioned replacement was free of charge? As I am currently speaking to the escalation team regarding the same problem with my kdl-40V3000.

Many thanks

I have just noticed a discoloured/shadow verticle strip on the right hand side of my kdl-40v3000! (surprise surprise). It is not very noticable but guessing it will only get worse?

Also noticed some in the middle of the screen when panning sometimes.

I bought it in feb 2009, and have a Domestic and Generel sony extended gaurantee that runs out in 2013.

Will they be able to repair it or will i get a decent replacement set? The tv cost me £914

Think I will contact them in a couple of months, I don't want to be without a tv over christmass!

cheers

My KDL 40v3000 has also started to have the same problems as the people above (shadows and lines)!!

It's was also purchased in 2008 (August)

I am also very keen to find out if anyone has progressed with Sony regarding this issue??

My tv is also giving off a burning smell from time to time, seems to be with long periods of use it happens!!

Anyone else experiencing such a problem??

Thanks

Further to my last post here is what Sony have to say:

'This is not a problem which Sony are aware of therefore a repair will be chargeable'.

Pardon me!!! There are countless people on this forum and other forums making the same complaint who have contacted Sony, how can they say they are unaware of this problem?!!

Update - contacted Comet as the retailer - they also are not interested unless we want to pay them for a repair!

Has anyone here had any joy with this?

Message was edited by: Jay2203

Message was edited by: Jay2203

Message was edited by: Jay2203

Message was edited by: Jay2203

Yes, here's another customer with the shadow on his KDL-40V3000.  Bought in January 2008 from Manchester Arndale Sony Centre, I've got the peace of mind of a Sonex 5 year warranty, but I've just found out that Sonex called in the administrators in September and my warranty (if they acknowledge it) may be useless.

I've got dark lines (like a drop shadow on the screen) around the right and bottom sides of the screen, which is getting steadily darker.  Most noticeable on mid to dark hues, it's especially distracting on panning shots.

I've been in touch with the store I bought from (cost £1050.00 on 23rd January 2008) and they've taken my details, but the chap on the phone said there'd be little they could do, as they were closing for good on Sunday!

So, if anyone else out there has a Sonex warranty, it might be useless!  Watchdog anyone?  I feel I've been mis-sold, as when I walked into a Sony Centre, I thought I was buying from Sony, but now I find out I've bought from a failed franchise holder.