This is the email address I was told to try. They didnt even bother to acknowledge my email though.
Message was edited by: StartTheCar
I edited that e-mail out as its not correct and really only meant for internal us within Sony. Still, you should have got a reply, in fact I am surprised you didn’t, not least because I have access to that in-box.
I shall send the email again. I still have a copy of the message in my sent box from 29/06/11
Message was edited by: terrac
Message was edited by: terrac
And still no response or acknowledgement to the re-sent email..
Still trying to get our set sorted...
I also found loads of other people with the same issue here:
But Sony don't seem to be taking many seriously... so i was wondering how many of you have successfully managed to get this sorted outside warranty?
Oh my oh my could the recent announcement possibly be a reason we have dark patches on our screens ? heat damage from the faulty components , oh boy do i hope so !
Great now they are a potential fire risk.. it just gets worse and worse...
got mine booked in to be collected and inspected tomorrow.. engineer says he'll have a look at the dark patches too whilst he's at it...
top of forum page or here:
page was taking a while to load when I clicked on it earlier...
It says that "Sony’s service representative will promptly visit to check your TV" but i've been told mine has to be taken away and inspected.
So many people accessing it most likely.. Here's what it says for those people unable to access it, it took me a while to get the page to appear...
Dear valued Sony customer,
We have recently become aware of a potential issue affecting a very limited number of BRAVIA LCD TV models, which have been available for purchase in Europe since June 2007.
The model numbers are:
The issue came to our attention through reports in Japan that a limited number of products might contain a component affected by a quality issue, which in a rare number of cases might over-heat and ignite inside the television and possibly result in the melting of the upper casing of the television
To date, there have been no reports of any damage to other property or physical injuries.
However, as part of our ongoing commitment to customer service and satisfaction, and as a precaution, Sony is voluntarily initiating a programme to perform a free inspection and, if necessary, a free repair to reassure you that these products meet your expectations of our high standards for quality and safety.
If you own one of the products mentioned above, we invite you to contact your nearest Service Centre to arrange an inspection of your BRAVIA TV.
Following your request, Sony’s service representative will promptly visit to check your TV, and will repair it as promptly as possible if it has the affected component.
Important: If you own one of the products mentioned above and if you notice any abnormality (e.g. unusual noise, unusual smell or smoking), please turn it off immediately, unplug the power cable, stop using the TV, and contact us.We have confirmed that this symptom does not occur when power is switched off.
In the unlikely event that you are affected by the issues above, we sincerely apologize for any inconvenience this may cause. Sony strives to constantly improve the quality standards of our products to thevery highest level.Your understanding and cooperation are highly appreciated.
How to identify your BRAVIA model name
BRAVIA model names:
Just had the Sony engineers out to check the safety of my KDL40V3000, was told my t.v has a Panel fault and the the t.v also switches itself of due to overheating.. but the 59.2c temp was within sonys guidelines and not a safety issue... was told to contact the sony support team again on doing so was rudely treated and informed as m t.v was out of warranty I wouldneed to pay for any repairs (estimate at nearly £500) I can not believe sonys stance on this when it is clearly a nationwide problem.. Disgusting
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The Sony Massive
I own a KDL-40V3000 bought from Greece 3 years ago for 1000 Euros, which has the usual dark lines/shadows problem.
I got a local Sony engineer visiting my house yesterday, did the safety check and found no errors. In order to have the shadows problem investigated, i had to pay 40 euros (which i didn't).
According to the stories published here, the way this goes is:
1. you pay 40 euros
2. faulty panel -> no stock left
3. they offer you a new ~500 euro tv, but you have to pay for the panel cost anyway (~500)
4. if you complain long enough you might be able to get the ~500 euro tv for a bit less
I find it funny that the W and X models have been recalled due to panel fault, but not the V series. I have also decided that i can't avoid having to pay for a new tv set, so i am asking myself:
1. Why should i spend time and money and have my tv checked by Sony, since in the end i have to pay for a new tv set anyway
2. Why should i believe that the cheaper V series panel is not faulty, while the more expensive W and X panels are
3. Why should i believe that the possible overheating component has nothing to do with panel's dark shadows
4. Why did i pay 1000 euros a year ago to buy a Sony product, that i believed at the time was the most reliable TV manufacturer
5. Why should i ever buy another Sony product again
6. I work in a software house and offer IT support in hundreds of people everyday. When people ask me what laptop, camera, tv to buy (i get that a lot), why should i ever recommend a Sony product again?
another unhappy kdl-40v300 owner here. i bought this tv 2.5 years ago and was very happy with it until a month ago i noticed what looked like dust on the screen, i cleaned it and saw that it was behind the screen.
just had an engineer come round to do the safety inspection and i asked him about this and was told i need a new tv!! i paid over £1000 for this and i cant afford to buy a new tv. after looking on this forum and others it would seem that i am not alone. i have always bought sony products as i think they are quality, but tv's that only last 2.5 years is taking the mick. what's going on sony!