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Content buffering despite high speed connection.

Topic started on Jan 19, 2011 11:57 AM , last reply on Dec 29, 2012 3:05 PM

in TV & Home Cinema > DVD, Blu-Ray & HDD Recorders
gb2012
7 posts since
Jan 5, 2011

I've a BDP-S370 which seems to be randomly stalling on playback of web content, particularly iPlayer.  Interestingly cBeebies programmes seem to be unaffected and BBC 2 seems to have the most issues but this may just be a red herring.  Does anyone have any recommendations?  I'm with ISP Zen.

 

Message was edited by: Catmambo


  • skywalker83
    1 posts since
    Jan 9, 2011
    Written on Jan 9, 2011 4:42 PM

    I also have problems with BBC iPlayer on my BDP-S370, it doesn't seem to buffer far enough in front and has to keep stopping to load, this isn't the case when I watch on my PC. My ISP is BT.


    • Reply
  • renatoturriani
    1 posts since
    Jan 9, 2011
    Written on Jan 9, 2011 7:33 PM

    same problem with stalling on i player but no problems so far streaming films via lovefilm or qriocity                    my kit is the bdv-e370

     

    Message was edited by: renatoturriani


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  • gb2012
    7 posts since
    Jan 5, 2011
    Written on Jan 9, 2011 7:32 PM

    Same here, PC and iPhone work perfectly and for about 50% of the programmes the Sony S370 works fine with iPlayer.  The other 50% suffer buffering issues where the unit struggles to keep up with the playing programme.

     

    Sony's after sales support line were worse than useless blaming it on a bandwidth issue with my broadband connection. 

     

    Let me know if you find a work around as it's immensely irritating and making me think Apple TV may be the way forward.


    • Reply
  • skaterbuoy
    2 posts since
    Dec 31, 2010
    Written on Jan 11, 2011 11:46 AM

    Hi,

     

    Although I do not have a  BDP-S370, I have an SMP 100, and I get exactly the same issue with BBC iPlayer streaming and buffering.

     

    I also have a good ISP, ie BE with a download of 13mb.

     

    Although I don't have a fix, the more people that report the issues, the more chance Sony will take notice, and fix it in the next firmware upadte, I hope!

     

    Cheers


    • Reply
  • malbank
    9 posts since
    Jan 4, 2011
    Written on Jan 11, 2011 2:02 PM

    Yes.  Same here but on a BDP-S570.  

     

    Nice to hear that Lovefilm not affected as I have been wondering whether to sign up or not.


    • Reply
  • Catmambo
    Catmambo
    2,009 posts since
    Aug 28, 2003
    Written on Jan 11, 2011 3:18 PM

    Hi all

     

    Thanks for flagging

     

    Can you summarise

     

    • ISP
    • Connection speed when this occuring (via your PC at www.speedtest.net)
    • Only iPlayer or other channels also
    • Firmware version

     

    So we can try and identify where the fault lies.

     

    Thanks


    • Reply
  • gb2012
    7 posts since
    Jan 5, 2011
    Written on Jan 11, 2011 4:55 PM

    ISP = Zen

    Connection speed = 7.6 megabit

    iPlayer and the one occasion I had a look at blip.tv had the same problem

    Firmware is the latest firmware from the auto update feature

     

    Also iPlayer issue occurs in both HD and non-HD format, it seems to be more programme related than anything else.  By that I mean 1 programme will work fine the other 1 won't.


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  • simonmar
    6 posts since
    Jan 14, 2011
    Written on Jan 14, 2011 9:50 PM
    • ISP = Virgin Media
    • Connection speed (speedtest.net): 9.8Mb
    • Only iPlayer or other channels also
    • Firmware version = M03.695

     

    Here's what the bandwidth graph on my router looks like when the problem happens:

    Screenshot.png

    Notice it's playing fine, with occasional spikes of 7-10Mb, but at some point the bandwidth drops right down and starts getting erratic, averaging around 1Mb/s.  This was an HD program, but it also happens with SD (although it takes longer before it happens with SD).  I don't see this when using iplayer on my laptop.


    • Reply
  • simonmar
    6 posts since
    Jan 14, 2011
    Written on Jan 14, 2011 10:01 PM

    This appears to be not just iplayer.  Here's a graph I just captured from a LoveFilm HD trailer:

     

    Screenshot-1.png


    • Reply
  • jomille22
    1 posts since
    Jan 16, 2011
    Written on Jan 16, 2011 3:02 PM

    Hi,

     

    I'm having the same problem.

     

    ISP = BT Infinity

    Speed = > 13mbs

    All channels affected including CBeebies which was dire on Friday night.

    No other service knowingly affected.

     

    I had also used a PC and had iPlayer HD work consistently. I'm not happy about this as it was the primary reason that I bought this piece of kit.

     

    J


    • Reply
  • kbrooks2
    2 posts since
    Jan 17, 2011
    Written on Jan 17, 2011 9:52 PM

    Having a similar problem on my Sony BDV-E670W.

     

    ISP = Sky

    Speed upto 20Mb download (Connected direct to the router via ethernet cable)

    A number of channels seem to be affected by this issue including Sky News

     

    P/S No issue via Laptop

     

    Message was edited by: kbrooks2


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  • dcy100
    dcy100
    8 posts since
    Jan 19, 2011
    Written on Jan 19, 2011 11:55 AM

    Same problem for me on a BDV-E370. iplayer gets most of the way through a programme fine (no stopping to buffer at any point) but then stalls and i end up having to stop the programme, re-start it and fast-forward to where it stopped (which can take several attempts to work).

     

    • ISP = Virgin Media
    • Connection speed: 10Mb (via wifi dongle to 802.11g router with very good signal)
    • Only iplayer tested so far
    • Firmware version = M04.R.735

     

    Note - no such issues for iplayer on PC also using similar wifi connection.


    • Reply
  • Catmambo
    Catmambo
    2,009 posts since
    Aug 28, 2003
    Written on Jan 19, 2011 11:56 AM

    Thanks - I've escalated to engineering so we can try and understand the problem better and see if there is a solution..


    • Reply
  • rmoore3904
    4 posts since
    Jan 19, 2011
    Written on Jan 19, 2011 6:38 PM

    And another one...

     

    • ISP: BE
    • Connection speed: 16Mbs average 
    • Only iPlayer: mostly only watch iPlayer so can't really comment on other services
    • Firmware version: current/latest for bdp-s370

     

    A further note: this seems to have started happening during the Christmas/New Year holiday week. Prior to that I could watch BBC HD streaming without breaks or buffering. Now, while a little better recently, HD is still pretty bad and even 'High Quality' SD is prone to buffering issues - almost like a freezing of the stream coming in. It is always fixed by stopping the stream, going back to the programme in iPlayer and starting again, fast forwarding to (roughly) the same place where it stopped.

     

    I'm not entirely sure it's not a BBC problem but since others are reporting that their PC's etc are working, maybe it is just the Sony bluray player.

     

    Otherwise, bloody good service this. All we need is it to work all the time and to add iTV & Ch4


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