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Graphics Driver Update fails to install!

Topic started on Dec 22, 2010 3:15 PM , last reply on May 4, 2012 3:15 PM

in VAIO and Computing > Notebooks
dahogan48
15 posts since
Oct 17, 2010

Hi,

 

This is slowly driving me insane.

 

VAIO Update tells me an update is available but the Update fails to install.

 

''Graphics Driver (Intel) 64bit - 8.15.10.2040

 

What is this?
This is an updated graphics driver.

 

What does it fix?
This update improves HDMI compatibility.

 

Manual installation steps

 


Exit all running programs.
Download this update and save it to your hard drive.
Double-click EP0000219982.exe to run it.
Wait until the installation is finished, and reboot the VAIO.''

 

Every time I start my Laptop, the update is waiting for me to shutdown/restart so it can install. It NEVER installs. I've turned off (unchecked) the notification but still it shows up. I managed to download the installer from an online Sony Site but even then it would not install.

 

Sony Vaio VPCEB1EOE - Philips HDMI HP w2207h

 

Thanks,

 

Dan


  • Blencogo
    Blencogo
    12,799 posts since
    Dec 22, 2004
    Written on Dec 21, 2010 11:11 PM

    Hi Dan,

     

    Can you check what version of the graphics driver is currently installed.  Just to eliminate the possibility that the update has been installed already.

     



    • Reply
  • dahogan48
    15 posts since
    Oct 17, 2010
    Written on Dec 22, 2010 12:53 AM

    Hi Blencogo.

     

    Seasons Greetings & thank you for your reply.

     

    Windows Device Manager
    Display adapters
    Intel(R) Graphics Media Accelerator HD
    Driver version: 8.15.10.2008


    • Reply
  • Blencogo
    Blencogo
    12,799 posts since
    Dec 22, 2004
    Written on Dec 22, 2010 9:21 PM

    I have emailed Sony so they can have a look at this.

     



    • Reply
  • dahogan48
    15 posts since
    Oct 17, 2010
    Written on Dec 23, 2010 12:00 AM

    Thank you very much


    • Reply
  • dahogan48
    15 posts since
    Oct 17, 2010
    Written on Dec 26, 2010 11:18 PM

    Hi Blencogo,

     

    Have you heard anything back from Sony yet? The problem is still the same at this end.

     

    Thanks,


    • Reply
  • Blencogo
    Blencogo
    12,799 posts since
    Dec 22, 2004
    Written on Dec 26, 2010 11:30 PM

    No - it was referred to Vaio Update just before Christmas but I would not expect a reply yet.

     

    It is a little strange that nobody else with the same model has reported a similar problem.

     



    • Reply
  • dahogan48
    15 posts since
    Oct 17, 2010
    Written on Dec 27, 2010 12:36 AM

    OK, thanks!

     

    By the way, I tried updating the Driver from the Device Manager (search computer and Internet). The reply was ... 'Windows has determined the driver software for your device is up to date'.


    • Reply
  • Blencogo
    Blencogo
    12,799 posts since
    Dec 22, 2004
    Written on Dec 30, 2010 12:52 AM

    Sony have asked if you have tried uninstalling the old driver manually before trying to install the update.

     

    They also suggested that you try running the update as Administrator and that you try downloading the update again manually from the support site - here: -

     

    http://support.vaio.sony.eu/computing/vaio/downloads/info/info.aspx?l=en_GB&url=VAIO/Updates/EP0000219982.exe&m=VPCEB1E0E_WI&ip=EP0000219982.htm

     

    They also confirm no-one else has raised this problem.

     



    • Reply
  • dahogan48
    15 posts since
    Oct 17, 2010
    Written on Dec 30, 2010 6:25 AM

    Hi Blencogo,

     

    Thank you for your reply. I notice the two posts above mine at this time read: 'Graphics driver update (ati) 8.723.8.2 seems like it will never end' and 'VAIO FTP problems, VAIO update can't update itself'.

     

    I downloaded and ran the Driver in Admin Mode. It seemed to start unpacking and then just quit.

    I deleted the current Driver and restarted the Laptop. Windows seems to have detected my HDMI screen and installed a suitable Driver for it.

    I tried to update the Driver by having Windows look directly at the freshly Downloaded Driver.

    I tried all manner of combinations of all of the above but I am still in exactly the same situation.

     

    Windows Update seems convinced that my current Driver is the best fit for my System. It will not entertain this newer Graphics Driver.

    Vaio Update insists that this newer Graphics Driver is better but it is unable to install it.

     

     

     

    Dan

     

    Message was edited by: dahogan48


    • Reply
  • Blencogo
    Blencogo
    12,799 posts since
    Dec 22, 2004
    Written on Dec 30, 2010 1:44 PM

    Thanks Dan - I have reported back but it does not seem that Sony VU know an immediate answer.

     

    My guess is that Windows is installing a more recent driver via windows update.  This prevents the older Sony Customised driver from being installed.

     

    We will see if Sony come up with any suggestions.

     

    Apart from that ................. I'm out of ideas!

     


     


     

    Message was edited by: Blencogo


    • Reply
  • Blencogo
    Blencogo
    12,799 posts since
    Dec 22, 2004
    Written on Dec 30, 2010 1:53 PM

    I see there is a newer driver version on the Intel Downloads site (Version ending with .2246).

     

    http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Graphics&ProductLine=Laptop+graphics+controllers&ProductProduct=Intel%C2%AE+HD+Graphics&ProdId=3231&LineId=1101&FamilyId=39


    • Reply
  • dahogan48
    15 posts since
    Oct 17, 2010
    Written on Jan 4, 2011 6:32 PM

    Been a bit too busy lately to concentrate on this ongoing issue. I'm sort of getting used to the permanent error now!!!

     

    I tried some of those ideas but it didn't make a blind bit of difference.

     

    I'll review my efforts again over the next few days (I hope).

     

    At one point I was receiving another error that a downloaded driver was not properly signed to run on my system.

     

    Anyway, for now ... Happy New Year.


    • Reply
  • dahogan48
    15 posts since
    Oct 17, 2010
    Written on Jan 14, 2011 1:17 AM

    Intel Graphics Driver Update [Win7Vista_64_15212] - Not validated for this Computer.
    Sony Graphics Driver Update [EP0000219982] - Starts and then quits without doing anything.

     

    UPDATE 01:

     

    If it can't be fixed, is there some way I can remove this VAIO Update notification?
    I can see that the automatic update is waiting for me yet again to shut down my computer (laptop).
    It's been like this since March 2010 as far as I can make out from the Dates (22/03/2010 - 247884KB).

     

    Message was edited by: dahogan48

     

    UPDATE 02:

     

    Graphics Driver (Intel) 64bit - 8.15.10.2040

     

    What is this?
    This is an updated graphics driver.

     

    What does it fix?
    This update improves HDMI compatibility.

     

    Manual installation steps

     


    Exit all running programs.
    Download this update and save it to your hard drive.
    Double-click EP0000219982.exe to run it.
    Wait until the installation is finished, and reboot the VAIO.

     

    I have this exact file in my C: Update Folder (EP0000219982.exe)

     

    Double Clicking on it Starts the exe, then it quits.

     

    I've also tried 'run as admin'.

     

    This particular update is not ticked in VAIO Update and yet it is on my Shut Down Button.

     

    Message was edited by: dahogan48


    • Reply
  • dahogan48
    15 posts since
    Oct 17, 2010
    Written on Jan 15, 2011 9:55 PM

    Anybody Home???


    • Reply
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