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No Internet Content and Not Refeshing- KDL-40EX403

Topic started on Nov 28, 2010 9:19 AM , last reply on Dec 29, 2010 6:02 PM

in TV & Home Cinema > Bravia
MATTeL
3 posts since
Nov 28, 2010

Hi,

 

I am hoping someone can help, I have lost all video content through the television not just the BBC iPlayer. All of this content, including the iPlayer, was working but sometime in the last couple of weeks they are no longer available.

 

Now on the XMB under "Video" there is the option "Internet Content" which when selected presents are screen with the title "Refresh Internet Content" and a bar with a scrolling blue/white dot that has the legend "Connecting to Internet video service...".

 

I have been watching the little dot scroll from left to right for up to an hour with no connection to the internet video service being established.

 

The television is connected to the router by an ethernet cable and I have checked the connection and all is reported okay and connections made.

 

The television details are:

 

Model:  KDL-40EX403

Firmware:  PKG4.085EUL-0108

 

Checking the firmware it appears it was released on the 25-Nov-2010, so I know the automatic update is working.

 

Is anyone else having this issue or is there something fundamental I am missing.

 

Thanks,

Mark


Tags: video, service, internet, kdl-40ex403
  • Catmambo
    Catmambo
    2,009 posts since
    Aug 28, 2003
    Written on Nov 28, 2010 10:58 AM

    Hi Mark - The system is just plug and play so it should just work when you connect everything. Have you tried rebooting your modem/router? If that doesn't work you could do a full reset of the TV under the settings option on the XMB?

     

    I think if there were wider issues, then here would be more complainants on the boards, so my hunch is its a glitch on your network somewhere. So try the above steps and feedback afterwards.

     

    Thanks


    • Reply
  • MATTeL
    3 posts since
    Nov 28, 2010
    Written on Nov 28, 2010 6:49 PM

    Hi eduzzel

     

    Thank you for the prompt response and the answer.

     

    As you say if it had not been a local issue then the boards would have been littered with a few more comments.

     

    It was a factory of the television that resulted in getting back the internet services, plus some extra items.

     

    Cheers,

    Mark


    • Reply
  • cardorki
    1 posts since
    Dec 5, 2010
    Written on Dec 5, 2010 12:17 PM

    I have just had the same issue, as of the 5th of December 2010. I did a factory reset..... I found that- that worked.... bbc iplayer all returned. Cant say whether that was fluke or just luck .... Hope this helps...


    • Reply
  • MrMillman
    2 posts since
    Dec 7, 2010
    Written on Dec 7, 2010 9:40 AM

    EN: (NL below)

    -----

    Since the last update (PKG4.085EUL-0108) I have problems with my reception/decoding.
    Now and than I receive the error: "signal cannot be decoded".

    This happens with all channels. When I pull out my CI+ module from my TV and place

    it back, I got all channels back.

    CI+ module + Ziggo card already replaced

    I understand there are more people facing this problem. Anyone any idea?

     

    With Firmware PKG4.077EUL-0108 there was no problem. Firmware release before 077

    also had this issue so the problem is back!

     

    TV model: KDL40HX700

     

     

    NL:

    -----

    Sinds de laatste update (PKG4.085EUL-0108) heb ik problemen met mijn ontvangst/decoding.
    Ik krijg heel onregelmatig de melding: "zender is gecodeerd of kan niet worden gedecodeerd".

    Dit gebeurt bij alle zenders. Als ik mijn CI+ module dan uit mijn TV verwijder en terugplaats

    heb ik weer gewoon alle zenders.

    CI+ module + Ziggo kaartje al vervangen

    Ik begrijp dat meerdere mensen hier last van hebben. Heeft iemand enig idee??

     

    Met de Firmware PKG4.077EUL-0108 was dit probleem er niet. Voor de 077 update had ik

    het probleem ook, dus het is weer terug.

     

    TV model: KDL40HX700


    • Reply
  • Catmambo
    Catmambo
    2,009 posts since
    Aug 28, 2003
    Written on Dec 7, 2010 9:54 AM

    Might be best you call your local call centre so they can try and replicate the issue. I'm not very familiar with CAM issues I'm afraid..


    • Reply
  • julianbailey66
    5 posts since
    Dec 3, 2010
    Written on Dec 7, 2010 7:43 PM

    Hi Mark

     

    I'm having exactly the same problem with my KDL-37EX503

    I have Emailed Sony but have had no reply

    Cheers

     

    Julian

     

    Message was edited by: julianbailey66

     

    Message was edited by: julianbailey66

     

    Message was edited by: julianbailey66


    • Reply
  • xiudeng
    1 posts since
    Dec 8, 2010
    Written on Dec 8, 2010 5:19 PM

    Hi,I have the same problem on my KDL 40 EX503 too. Just got the TV a few days ago. I connected it to my router, the TV shows the Internect is connected and I can share my files between my VAIO notebook and the SONY TV. However, the TV can not connect to the Internect TV. I tried to refresh the Internect Content, the screen will stay on the "Authenticating " page forever. It just can not go further. I wonder if the TV is faulty.

    Can anyone tell me what to do please? Thank you. I have contacted Amazon which I bought from, still waiting for the reply.


    • Reply
  • iGlad1959
    2 posts since
    Dec 10, 2010
    Written on Dec 10, 2010 2:02 AM

    Hi have you tried unplugging your router for a minute and then plugging it back in. I get that sometimes and that seems to clear it!! I am assuning you can get the internet on your other Pc's? You could also reset your TV back to default mode.

     

    Also make sure your router isn't just allowing those Pc's etc that have had the Mac address entered into it as this wont allow pc's etc access ton the internet. You can check all this when you go into your router software via your browser typing 198......etc .

     

    Message was edited by: iGlad1959


    • Reply
  • Catmambo
    Catmambo
    2,009 posts since
    Aug 28, 2003
    Written on Dec 10, 2010 10:50 AM

    Update the firmware also via USB as there are a load of fixes and updates within the last few versions

     

    thanks

     

    Message was edited by: eduzzel


    • Reply
  • daterry84
    1 posts since
    Dec 17, 2010
    Written on Dec 17, 2010 1:34 PM

    Same problem on a KDL46NX703, did a factory reset & instead of "updating internet content" it says "acquiring internet content" & everything came back OK. Think that content has been automatically updating cos I don't think the Qriosity film service was originally there but it did appear before I lost all my content like you did.

    Sony have promised ITV & Ch 4 players on the PS3 so perhaps we'll get them too (if it updates ok)


    • Reply
  • sony2paul
    2 posts since
    Dec 23, 2010
    Written on Dec 23, 2010 10:37 PM

    Hi MATTeL,

     

    Its good to know its not just me then.  I have the same model.  Last week I had all the usual internet channels available to me, now I only get the option to refresh internet.  By clicking on this I get the same as you "Acquiring Internet Content" with the dot moving left to right for ages and nothing happens.  The wireless connection is OK and it says I am connected to the Internet OK.  On one forum I read "reset factory settings" but not tried this yet.  Have you solved the problem yet ?


    • Reply
  • kdl40ex503
    3 posts since
    Dec 23, 2010
    Written on Dec 23, 2010 10:59 PM

    if the factory reset settings wont work try SOFT RESET!

    search google how to do it.

    after that its working till today without any problems.


    • Reply
  • kdl40ex503
    3 posts since
    Dec 23, 2010
    Written on Dec 23, 2010 11:00 PM

    SOFT RESET is the solution.

    search google how to do it.


    • Reply
  • fullmetaljacket23
    2 posts since
    Dec 29, 2010
    Written on Dec 29, 2010 12:30 AM

    Could anyone tell me how to update my software on my tv


    its a sony led kdl46nx703


    it currently has software version PKG4.068EUH-0107 WHICH I KNOW IS OLD


    i already have set 'software updates' to 'on' but I dont know how to do a manual update


    I've tried restoring factory settings and rebooting wireless router of which it connects to fine.


    please shed light on this situation if possible


    thanks for your time folks!!!!!!


    • Reply
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