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  • duncangal999
    9 posts since
    May 11, 2011
    Written on May 12, 2011 10:38 AM

    KDL-40v3000 bought april 2008


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  • duncangal999
    9 posts since
    May 11, 2011
    Written on May 12, 2011 11:15 PM

    Shall we start a facebook campaign - at least there will be a bit of global support  so we can see if it is an international problem?


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  • Pinball
    Pinball
    22 posts since
    May 11, 2011
    Written on May 12, 2011 11:48 PM

    Sounds like a good idea that


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  • mstaniak
    20 posts since
    Feb 13, 2011
    Written on May 13, 2011 12:54 AM

    "... there will be a bit of global support  so we can see if it is an international problem?" Unfortunately I doubt it (the global support). Sony US and Sony Australia officially acknowledged there is a manufacturing fault in V3000 model and they're appropriately deal with the issue. UK market and customers seem to be 2nd category crowd...


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  • Pinball
    Pinball
    22 posts since
    May 11, 2011
    Written on May 13, 2011 10:36 AM

    mstaniak wrote:

     

    "... there will be a bit of global support  so we can see if it is an international problem?" Unfortunately I doubt it (the global support). Sony US and Sony Australia officially acknowledged there is a manufacturing fault in V3000 model and they're appropriately deal with the issue. UK market and customers seem to be 2nd category crowd...

    I really hope that isnt true.


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  • duncangal999
    9 posts since
    May 11, 2011
    Written on May 13, 2011 2:54 PM

    My response from Sony

     

    I am pleased to read you are the owner of a KDL-40V3000 BRAVIA  Television, however, I am sorry to learn of the difficulties you have  been encountering.

     

    Sony is not aware of any known issue with the  KDL-40V3000 model, and any fault with them will be treated as per the  normal service and guarantee procedures. Any customer with the same  issue should follow the same process.

     

    As a result, we would  suggest that your product is examined by an Authorised Service Centre.   You may wish to do this by contacting your original supplying retailer,  or, if this is not possible - to locate your nearest Authorised Service  Centre, please go to www.sony.co.uk.

    Click on Support
    Select Repair Service
    Enter the model number in the drop down box
    You will be in the General tab area
    Select the Repair/Information request tab
    Scroll down to the Service Centres search link

    This will take you to the Service Centre Locator where you can search via postcode or town and the type of product.

     

    Should you require further assistance, please do not hesitate to contact me.

     

    Yours sincerely

     

    Samantha Robinson
    Customer Information Centre
    SONY UNITED KINGDOM


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  • duncangal999
    9 posts since
    May 11, 2011
    Written on May 13, 2011 3:33 PM

    Have you got some kind of proof about US and Australia?


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  • Pinball
    Pinball
    22 posts since
    May 11, 2011
    Written on May 13, 2011 4:06 PM

    "Sony is not aware of any known issue with the KDL-40V3000 model"

     

    We either need our eyes testing or this is all a figment of our imagination with this product ...


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  • mstaniak
    20 posts since
    Feb 13, 2011
    Written on May 13, 2011 6:46 PM

    Limited Warranty Extension for the LCD Panel in Certain 2007 Model Year 46" BRAVIA® Televisions

    http://esupport.sony.com/US/perl/news-item.pl?mdl=KDL46XBR4&news_id=378

     

    https://www.sony-europe.com/discussions/message/649880#649880

     

    I am also aware of the issue in the US with similar generation Bravia.  However, while their Bravia range may share the same or similar model numbers,  they  are manufactured it totally different factories to the units we get in Europe.   That being said, if we get enough reports of the same problem (another reason we need that repair estimate) we will take action, as we have done previously.

     

    StartTheCar helped some people from this forum already, hopefully he will do something for us too...

     

    Unfortunately I need to point out that the statement: they are manufactured it totally different factories to the units we get in Europe gives a false impression that there is no link between US and European products. Despite they're assembled in the different factories (I don't know but I am assuming it's true) they're still built from exactly the same components when it comes especially to LCD panels (this is what I know for sure) and they use the same technology (build) and share the same manufacturing processes so any issues will affect both versions.

     

    It is not a secret that there is just a handful of suppliers in the World who provide 40" and bigger LCD panels for 95% of TV sets and PC monitors, therefore it is not only Sony US and (as I am claiming) Sony Europe who's affected. The same issues with 40-52 LCD TVs (its panels) are confirmed within some 2007-2009 products from other manufacturers (Toshiba, Samsung...) who acknowledged the fact and took relevant actions long time ago.

    Unfortunately we're Sony customers...


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  • brinklom
    1 posts since
    Jun 8, 2011
    Written on Jun 8, 2011 12:38 AM

    I have just noticed two thin vertical lines on my KDL-40V3000 when the background is quite light. Whilst googling for a solution I found this thread and another about Sony tvs manufactured in 2007 which had the same problems, surely Sony will realise this is definitely a manufacturing fault? My tv was manufactured in 2008 and the extended warranty (three years) ran out in April!
    I will be contacting Sony to add my tv to their database of issues. Let's hope they will recognise the need to investigate our concerns.


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  • terrac
    terrac
    25 posts since
    May 16, 2011
    Written on Jun 8, 2011 10:09 AM

    Has anyone heard anything from StartTheCar??   I was wondering if he had heard anything more as to wether the V series is being looked in to after the announcement he made last month regarding the X and W panels.

     

    His user page shows he's not been online since 1st June and there is no recent forum activity displayed.


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  • juliepresland
    1 posts since
    Jun 23, 2011
    Written on Jun 23, 2011 10:58 PM

    We bought our KDL-40v3000 in April 2008 and noticed 3 thin darker lines on the left hand side of the screen last year, these have now spread and are not as defined, but are several inches wide and particularly noticeable when watching football!

    Must be enough of us now!!

    Julie


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  • kckaos
    2 posts since
    Jun 25, 2011
    Written on Jun 25, 2011 1:39 PM

    im exeriencing the same problems with the 40v3000 ive also posted on the other 4v3000 thread!

     

    £1000 well spent!!


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  • philcooper
    1 posts since
    Jun 30, 2011
    Written on Jun 30, 2011 10:04 AM

    i too have a 40" v3000 bravia black streaks started appearing last december but at first thought bit of dust or cold conditions as per user manual. now mid summer definintely not cold and streaks getting worse just found site and am well worried now. Tv is only just out of warranty like everyone else.  i too have several Sony products and if i dont get satisfaction will switch loyalty. come on Sony do the decent thing and accept you have a problem .


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  • tigwalker
    6 posts since
    Jun 28, 2011
    Written on Jul 3, 2011 10:17 PM

    Ill join the list too as i have 40v3000 same problem. Posted on loads of sites now but not really getting any help on what to do? Currys have offered a look at but it will cost £60! £60 to be told what i already know that the screen is ***** lol

     

    Message was edited by: -frank-

     


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