I have downloaded Play Memories Home and am unable to install it as the "accept terms of licence" is always grey.
Can anyone help please?
Hello eb - Welcome to the Sony Forums
Could you please confirm which model of camera you have so that I can provide you with a link to download the latest version of PlayMemories Home - this may resolve the installation issue that you are having.
I have the RX100. Actually the Play
Memories Home is installed, but I can’t install the extended version, nor the
latest update (3.02). In both cases the button “I accept the terms and
conditions” remains grey.
Thanks for your help.
Thanks for the information. If you could give me some further information about the PC that you are using i.e. what type of operating system etc. (Windows XP/Vista/Win 7/Mac) I will refer your software query to customer support at Sony to see if I can get a response for you.
Thanks for the information and the useful screenshot as well. I have now forwarded this message to customer support at Sony and I will let you know as and when I get a response.
As it is Windows 7, do you have the 32 bit or 64 bit version?
Message was edited by: blaireau_photo
I found this topic with google, because...
I got the exact same problem. (Windows 7 64bits fully up-to-date). I tried to launch it with compatibility modes and/or as administrator. Doesn't change anyhting...
Message was edited by: swiss_skorp
I have the same problem when I am installing PlayMemories (PMHOME_1302.exe) on a Windows 7 Professional (64 bit version). The machine is a Fujitsu Celcius H910.
On my HP portable (Windows 7 Ultimate 32 bit) everything is OK (= I could select the option "I accept the terms...) but I really would like the software to work on the Fujitsu (faster, better graphics card).
Having the same issue on my Windows7 64bit computer. With Windows7 32bit I was able to "Accept the terms..." and continue with the installation.
Hello to everyone
I had already referred this thread to Customer Support and they will now hopefully see the other messages too. Once I hear back, I will post a response here for everyone to see regarding difficulties in installing this software.
There may be a second 'acceptance' button to click, at the bottom of the screen.
Until you click that one, the one above will remain greyed out.
I have also the same problem on my Vaio VPCF13Z1E (i7 under Win7-i64 SP1).and my new HX20V camera.
I tried all the possible tricks to install PMH but to no avail (run as admin, roll down the EULA to the end, start install with HX20V plugged-in in different modes or plug-in during install)
This is a very nasty bug to say the least since it blocks me from using the GPS trail tracking features.
I came from a Panasonic DMC-TZ5 and hesitated between the TZ20 and the Sony HX20V. If this obvious bug is not solved very quickly, I will take this into account next time. The lifetime of these cameras is not so long that you can wait months before you can use it properly.
Move Sony, and quickly !!!! And please, change the version number so that we have a hint this is a new distribution that might be worth downloading. NO hidden "rev d" install since what we had was already a "rev c" 1.3.02 install.
Message was edited by: GPuffo
I have had some feedback from Customer Support at Sony and the first thing to perhaps try is to scroll all the way to the bottom of the EULA text to see if this 'activates' the button to proceed with the installation.
Please let me know if this works,