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Cannot remove files with Play Memories Home

Topic started on Aug 19, 2012 9:48 AM , last reply on Aug 28, 2012 8:53 PM

in Cameras and Photo Frames > Handycam
wier500
wier500
4 posts since
Aug 15, 2012

I have a Sony HDR PJ 580 VE camcorder, and import the files to my computer with the original software

Play Memories Home, and in the software you can make the adjustment of removing the imported files from my camcorder (after the import of course), this however doesn't work. The files have to be deleted manually on the camera.

This is very, very irritating, I'm sure i'm not the onely one how has discovered this problem, is ther anyone who has the solution to this problem?


  • blaireau_photo
    blaireau_photo
    1,269 posts since
    Jun 15, 2011
    Written on Aug 16, 2012 12:06 PM

    Hello wier500

     

    This may be a glitch in the software if you are following the above procedure but not getting the desired results. I have noticed that an updated version of PlayMemories Home was released on 10th August (Version 1.3.02) and it is available to download from here:

     

    http://www.sony.co.uk/support/en/product/HDR-PJ580VE/downloads/pmhome

     

    Try installing this latest version and let me know if this solves the problem with importing/deleting content.

     

    Thanks,

     

    Simon


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  • wier500
    wier500
    4 posts since
    Aug 15, 2012
    Written on Aug 18, 2012 3:14 PM

    Thank you for your reply, Simon, As you told i have installed the latest update of PMH.

    Unfortunately without succes,this issue also wasn't listed in the update information text.

    So we'll have to look further.


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  • blaireau_photo
    blaireau_photo
    1,269 posts since
    Jun 15, 2011
    Written on Aug 19, 2012 9:47 AM

    Hello again

     

    In order to see if there is any specific advice available for using the Playmemories software, I have contacted Customer Support about your question above. As soon as there is any further information, I will let you know on this forum thread.

     

    Thanks,

     

    Simon


    • Reply
  • wier500
    wier500
    4 posts since
    Aug 15, 2012
    Written on Aug 22, 2012 7:46 PM

    Ok, we will wait for the answer, i have also send an email to the dutch Sony support, but they couldn't give a usefull answer, ( the usuall stuff, formating the memory,update PMH, etc.)


    • Reply
  • blaireau_photo
    blaireau_photo
    1,269 posts since
    Jun 15, 2011
    Written on Aug 23, 2012 10:50 PM

    Hello again

     

    Thanks for the update. Once I hear back from Customer Support I will let you know on this thread.

     

    Regards,

     

    Simon


    • Reply
  • cmosse
    cmosse
    317 posts since
    Feb 24, 2012
    Written on Aug 28, 2012 8:53 PM

    If you connect a camcorder both the storage card and build in memory are "read only". Therefore the "could not delete" message appears. You have to use the camera function to delete the files, even if the option "delete files after import" is selected in the PlayMemories/Picture Motion Browser.


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