The DVD keeps coming on with welcome then it goes off. It will not start . The HDD and DVD light will not come on either. I have tried turning it off at the mains, then back on, still no joy has anyone got an idea?
Interesting that this is happening to others with the same model - I emailed Sony Support and they told me to try a system reset - pointless answer since obviously you can't get to the 'easy setup' option when you can't get past the 'welcome' screen
the other helpful suggestion was 'take it to an authorised repairer' which will probably cost more than buying a new one
I've mailed them again pointing out that this is happening to other users in the last couple of days, let's see what kind of answer I get
anyone want to bet £50 that it's 'take it to a repairer'?
Mary.M I don't know if it will solve, but try to make the hard reset of the machine. You don't need to go to the "easy set up", just press the stop button and the power-off together, than unplug it for at least 1 minute.
I beg your pardon in advance if you already did it with no result.
If you all try a hard reset first.
If this does not work, please post which transmitter you receive your TV signal from and if you have updated the firmware recently and the Version if you know it.
Did you all notice this on 1st January? Has your local transmitter turned off the analogue signal?
We can then send this information to Sony as a group and ask them to investigate.
Hi there, thanks for the suggestion, I tried it and nothing happens
as soon as the recorder is plugged in, the 'welcome' appears, then a few seconds later the screen goes blank
then the 'welcome' comes back and it just repeats the cycle
any more ideas, I'd be delighted to hear them!
Interesting that there are number of us with similar faults.
For what its worth, I will share what I have done and a few more details.
My machine started playing up 18months ago - sometimes it would start up OK and sometimes it wouldn't. If it started OK - it all worked fine.
It got steadily worse - ie more likely not to start when turned on.
About 12months ago, I stripped it down to see if I could do something like change the hard drive or find a loose connection - nothing seems to have any effect, except that..
In the process, I found that it started more reliably if I disconnected the DVD drive power supply....as a temporary 'get us past christmas 2010' thing I wired up an external PSU for the DVD (it takes standard PC viltages so I used an old ATX PSU). I therefore half figured it was a PSU thing.
However, the unit continued to get less and less reliable to start, even with its external supply, and so I abondonned it and put it all back together (besides my wife was a bit fed up with wires all over the place!).
I had checked the internal PSU outputs - they were all spot on sensible voltages like 5.0 and 12.0 - I didn't have a 'scope to hand so can't comment on transients etc. But basicly the internal PSU looked OK.
So - there we go.
I was about to chuck it out last week when I googled the fault and ended up here....hoping that I had missed the obvious.
If there are any SONY moderators on the forum then:
a) does the machine need the hard disk to boot, or does its software reside in NV-RAM?
b) is there a processor reset line on one of the PCB's that I can ground to force a processor reset whilst power is 'up' in case the CPU is not getting a clean 'power-on reset pulse'?
b) is there a known history of erratic PSU operation?
c) we have particulalry low mains AC here - often nearer 200V rms rather than 220-230 more normally seen - might this be a factor.
Anybody have any solutions to this heap of junk.
Are there any diagnostics that can be done
It is the third time this welcome fault has occurred to me.
The first time was repaired under warranty.
The second time I paid about £80 to have some dry joints repaired.
Now it has happened again I am very tempted to "store" the unit in the bin.
I used to buy Sony because of their good reputation
I will NOT be buying another Sony piece of equipment
If you want to have a detailed diagnostic you should enter the service mode by using a specific remote (or a programmable one like the Logitech Harmony i'm using) and follow the attached instructions.
The attached manual is for the HXDx70 series recorder