Skip navigation




 
Currently Being Moderated

24 months guarantee by law?

Topic started on Jul 23, 2012 7:38 PM , last reply on Jul 31, 2012 5:43 AM

in VAIO and Computing > Notebooks
LucasKarp
LucasKarp
12 posts since
Jun 25, 2012

Hi

 

I recently found this source saying that all products sold within EU must be covered by 24 months guarantee, Sony still trying to convince it doesn't apply on them. Did any of you have similar issue?

 

A two-year guarantee

applies to the sale

of all consumer goods

everywhere in the EU

 

http://ec.europa.eu/publications/booklets/move/64/index_en.htm -page 7

 

cheers


Tags: vaio, guarentee
  • Blencogo
    Blencogo
    12,807 posts since
    Dec 22, 2004
    Written on Jul 23, 2012 9:48 PM

    Looks like all electronics firms - Panasonic, Apple, Samsung, Nintendo, Fujifilm, Acer, Sanyo, X-Box,LG, Nikon etc only offer a 12 month guarantee in the UK.

     

    However, The Sale of Goods Act does give you additional safeguards.

     

    Let us know if you find anything new.

     



    • Reply
  • LucasKarp
    LucasKarp
    12 posts since
    Jun 25, 2012
    Written on Jul 30, 2012 8:12 PM

    Hi

     

    So I called the European Consumer Centre http://www.ukecc.net/ and they did confirm 24 months is required a lot and they will contact Sony on my behalf.

    I'm just not sure what Address and contact details to Sony I should give the (preferably something different then phone number to customer service)

     

    Can you please advise?


    • Reply
  • tetrapackage
    tetrapackage
    49 posts since
    Jun 18, 2012
    Written on Jul 31, 2012 5:43 AM

    I guess certain brands provided additional warranty life, but you have to pay for it.


    • Reply

Share

Top Participants

View all
 

Popular Tags

View all