I bought this player (S185) from Amazon on Thursday and am having the same issues with iPlayer - it just completely freezes up the player.
When I got the player I immediately upgraded to the latest firmware and tried iPlayer - initially I got the menus but couldn't get anything to play.
Now when I select the menu option for iPlayer the whole device just freezes and has to be unplugged to get any sort of control back.
All other options work - Sky news, love film etc, and they report my download speed as 25.1Mbps, so its not a network bandwidth issue (using Eclipse FTTC which is equivalent of BT Infinity).
Can sony offer any assistance before this is returned as a faulty product?
I have exactly the same issue - all online TV services with BDP S185 DVD Player (Lovefilm, Channel5 etc.) play fine but iPlayer which of course is the one you want to work just freezes with the blue line graphic.
Upgraded to latest software and still the same. Rebooted several times and still the same.
Running via BT router and broadband directly to DVD player. Suffering the same issues as above.
Any help sony anyone?
I Cannot Play any BBCi content on Sony BluRay BDVE380
Most programmes report error 'Not Currently Available'. Those that are available freeze up box when selecting before the programme starts.
This has a wired connection to Sky Broadband router - IP 192.168.*.* I have updated Firmware and done a full reset as suggested by Sony but problem persists.
I can play ALL other On Demand content without issues - eg Demand 5, Sky News, Eurosport.
I can access Internet pages via the Internet Browser on the player.
Where Play button appears and selected, programme doesn't load - player becomes unresponsive and requires powerdown.
Most programmes Play button doesn't appear - error message appears 'Unfortunately this Programme is not Currently Available. BBC iPlayer was Unable to Connect to a Required Server. Please Check Your Network Connection & Try Again'
Player can access all other Network content and I have rebooted both BluRay and broadband router.
Broadband is Sky - details are IP 192.168.*.*, Subnet 255.255.255.0, Gateway 192.168.*.*, Primary DNS 192.168.*.*, Proxy Server Not Used
I have raised this with Sky and BBC iPlayer teams as well as Sony but no-one seems to be able to help.
Doubt it's the Broadband as I can use all other services and BBCi Player is fine on my laptop!
Just found the following on AVFORUMS.COM posted by Jones The Steam (thank you!!) and it solved my problem!! Hopefully it works for some one else too. Good luck.
OK I just got it working.
You need to go to
SONY - The idea of a support forum is not to try and let us work it out for ourselves, but help. Happy to supply any details you need.
Anyway can we get some answers - judging from the number of posts there's obviously a widepsread issue with this player. Or I could just take it back I suppose. But really, that good enough SONY?
Look forward to an update!
Ok great - no reply whatsover from SONY.
Guys the idea of a support forum is NOT to let us try and figure this out. C'mon where is the support?
Right now can you understand how frustrating this is? Really? If no reply to this post the player is going back.
Really, really poor experience no wonder Sony has so many issues.