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  • Blencogo
    Blencogo
    12,807 posts since
    Dec 22, 2004
    Written on Jan 15, 2011 10:19 PM

    Unfortunately, Sony support do not appear to have any more suggestions apart from uninstalling through Device Manager and trying to install the new one without rebooting first.  As nobody else has posted from the community we seem to have exhausted most avenues and all I can suggest is that you talk to Vaio Support yourself to discuss the way forward.


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  • dahogan48
    15 posts since
    Oct 17, 2010
    Written on Jan 15, 2011 11:46 PM

    > Unfortunately, Sony support do not appear to have any more suggestions  apart from uninstalling through Device Manager and trying to install the  new one without rebooting first.

     

    Please see above.

     

    > As nobody else has posted from the  community we seem to have exhausted most avenues and all I can suggest  is that you talk to Vaio Support yourself to discuss the way forward.

     

    I thought this was the SONY Help Forum. sony-europe dot com.

     

    The only thing I believe that's been exhausted at this stage is my patience.

     

    Good day to you.


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  • Blencogo
    Blencogo
    12,807 posts since
    Dec 22, 2004
    Written on Jan 16, 2011 2:22 PM

    Although I have sympathy for your frustration, I hope you understand that this is not the official Sony Support portal and I do not work for Sony.

     

    This Vaio Community Discussion forum, although provided by Sony, is a mutual self-help area for Vaio users like you any me.  Along with others, I just come here on a voluntary basis from time to time to try to help other users if I can.

     

    Apparently, no-one else in the Community could help with your problem as it seems a one-off to your Vaio.  Because of this I escalated your problem to Sony and I have relayed their reply to you.  They confirm this is not a general problem so there is no stock solution.

     

    I feel I have done all I can for you as a fellow user and therefore I have suggested you raise a Case with the official Sony Support who may come up with further ideas or may suggest, as it is a one-off, that the only cure will be to reinstall the Operating System.

     

    To contact the official support helpline go to the Support Page for your model and click on 'Get in Touch' here: -

     

    http://support.vaio.sony.eu/computing/vaio/contacts/index.aspx?m=VPCEB1E0E_WI&l=en_GB

     

    Just as a matter of interest, when you downloaded the latest driver from the Intel Website, did you download the ".EXE" file or the ".ZIP" file?  The .EXE file will not install but in the past the .ZIP file used to install if you extract the files and run the Setup.EXE file included in the .ZIP.


    Once more, I am sorry the Vaio Community has not been able to solve your problem.

     

    Good Day to you.


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  • Arranman
    1 posts since
    Feb 8, 2011
    Written on Feb 8, 2011 2:45 PM

    Download the EP0000219011.exe driver update file and save it on your desktop or somewhere convenient (you can allways back it up in case you need it in the future).  Create a restore point and then delete the old graphics driver through device manager (Win 7).  The display will go funny withlarge icons etc, this is because it can no longer find a suitable driver.  Then locate the .exe above and install the driver, depending on your laptop, this may take a moment or two.  The .exe is about 120 mb in size.  You will then be promted to restart your machine, when it will then use the new driver, you can check this in the device manager.  I too had problems using Vaio update as it refused to use the driver after downloading and extracting and windows did say I had the latest driver!!!  However, using the above to manually uninstall the old driver and then install the new one will solve the problem.  Make sure you create a restore point before, just incase problems occur.  You can then check Vaio update following the above and the driver will no longer appear in updates to download list.  This foxed me a bit and was getting annoyed with constand update reminders through the Vaio care programme.  Hope this helps  :-)


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  • goldman7154
    6 posts since
    Nov 16, 2010
    Written on Mar 14, 2011 5:29 PM

    I have this exact problem with the same model Sony. I havent reported it because my experience of Sony tech is that they say must be a fault reinstll windows and when I refuse and ask that they escalate they never come back to me.

    thanks


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  • Edreardon
    1 posts since
    May 4, 2012
    Written on May 4, 2012 3:15 PM

    Me too, today, on a VPCM13M1E.

     

    Annoying as it is, I'd rather keep clicking close than try anything which requires setting a restore point.

     

    My previous Sony laptop had a basic early-version graphics driver and Sony's software blocked all attempts to update it. Plenty of well intended suggestions failed.

     

    The solution is for Sony to stop lumbering their reliable hardware with irritating bloatware.


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