Sony: VPC-F13M8E/B trackpad problem

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VPC-F13M8E/B trackpad problem

Topic started on May 4, 2012 11:29 AM , last reply on May 5, 2012 4:06 PM

tonyboy60

17 posts since
May 3, 2012

Hi, could anyone please help with any info on my trackpad on my laptop? the trackpad works when it feels like it,i have to keep re-booting for it to work any ideas please? Thankyou

rich912
9,307 posts since
Aug 28, 2004

Written on May 4, 2012 12:42 PM

Hi tonyboy60,

Assuming you have not already done so I would suggest that you try re-installing the original touchpad drivers.

http://www.sony.co.uk/support/en/product/VPCF13M8E_B/updates

There are two versions (both Alps), 7.105.529.104 and 7.105.529.105.One is for 64 Bit and the other for 32Bit - make sure you download the correct version for your OS.

Rich

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tonyboy60
17 posts since
May 3, 2012

Written on May 4, 2012 1:35 PM

Hi Rich,Thanks for your help, i have tried but it would not install as it states its the same driver that installed so doesnt install it?, could you please include the link as i am not to clued up really. Thanks Tony

Message was edited by: tonyboy60
Message was edited by: tonyboy60
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tonyboy60
17 posts since
May 3, 2012

Written on May 4, 2012 3:27 PM

Hi, i have managed to install the driver again, i will try this out and see if its done the trick. Thankyou for your help, one last thing, i have registered my laptop with sony but, i am trying to find out if theres any guarrantee left on it or how old it is? is there anyway to find this out? Thankyou
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rich912
9,307 posts since
Aug 28, 2004

Written on May 4, 2012 4:40 PM

Hi tonyboy60,

This model was released in January 2011.

If you click the support tab at the top of this page, select Contact Sony Support and click Vaio and Computing you will be prompted to enter your serial number. If the only contact option given is the out of warranty number (0905 0310006) it is no longer in warranty.

Rich

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tonyboy60
17 posts since
May 3, 2012

Written on May 4, 2012 5:06 PM

Hi, thanks for that info, i get contact sony support, phone support or email.do you get 2 years warranty? Thanks Tony
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rich912
9,307 posts since
Aug 28, 2004

Written on May 4, 2012 5:16 PM

General warranty if purchased in the Uk is 12 months but I believe some configured models have 24 months.

As you have email contact available I suggest that you ask when the warranty expires.

Rich

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tonyboy60
17 posts since
May 3, 2012

Written on May 4, 2012 5:32 PM

Ok thanks alot for your help, the website is down at the moment for maintenance but i will email them.
Tony
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tonyboy60
17 posts since
May 3, 2012

Written on May 5, 2012 3:10 PM

Hi, seems to be ok now but another problem, each time my Laptop goes into sleep or stanby it get this message    Windows has recoverd from an unexpected shutdown
problem signature
problem Event Name Blue sceen
OS Version    6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional infomation about the problem:
BCCode          9f
BCP1:             000000000000003
BCP2:             FFFFFA80074BDA10
BCP3:             FFFFF8000462F518
BCP4:             FFFFFA800C833010
OS Version     6_1_7601
Product           768_1

please help
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rich912
9,307 posts since
Aug 28, 2004

Written on May 5, 2012 4:06 PM

Hi Tony,

This could possibly be a driver problem but I have very limited knowledge on this. I suggest that, in order to get best help, you start a new thread as anyone that may be able to contribute on this may miss your post.

If this problem has started since updating the touchpad driver then make sure that you installed the correct version for your OS – i.e. 32 or 64 Bit. You could try a (touchpad) driver rollback to see whether this resolves the issue.

Rich

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