Sony: Monitor Problems PCG-282M

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Monitor Problems PCG-282M

Topic started on May 4, 2012 9:51 PM , last reply on May 18, 2012 4:52 PM

in VAIO and Computing All-in-one Desktops

ArturoJM

2 posts since
May 2, 2012

Hello, I have a Sony Vaio PCG-282m and the screen will leave colored stripes and then switches to weird stuff, I leave a video of what happens to me.
He and disassembled, disconnected everything and reconnected it and and install but still the same, save that someone can be?

http://www.youtube.com/watch?v=4lo1T2txq0k&feature=youtu.be

Thank you.

rich912
9,306 posts since
Aug 28, 2004

Written on May 2, 2012 11:43 AM

Hi ArturoJM,

You are quoting the chassis model number. Have a look on the screen surround for the product model – possibly VGC-LM1M or similar.

If this is the model then you could have a problem with the Nvidia graphics chip – this fault has been acknowledged by Sony. Have a look at the following link:

http://genesis.sony-europe.com/instranet/ccil_sony/selfservice/searcher.jsp?DocId=53420&l=en_GB&m=VGC-LM1M

In order to arrange a free repair under the conditions mentioned in the link you will need to call the out of warranty premium rate telephone number. From the UK the number is 0905 0310006.

Rich

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ArturoJM
2 posts since
May 2, 2012

Written on May 3, 2012 8:43 PM

You can buy a larger and if so where I can get, thanks.
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rich912
9,306 posts since
Aug 28, 2004

Written on May 4, 2012 10:11 AM

I’m not sure that I understand your question but if you are referring to the screen size the answer is no as this is an all-in-one.

Plus, if it is an Nvidia chip problem, this is part of the motherboard not the screen.

Rich

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rich912
9,306 posts since
Aug 28, 2004

Written on May 7, 2012 6:10 PM

Hi ArturoJM,

Hopefully someone from Support will be incontact with you shortly to discuss your problem.

The case ID is 6580300.

Rich

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freakvk
1 posts since
May 18, 2012

Written on May 18, 2012 1:40 PM

Hi Rich912

i'm having the same issue (i guess) with my PCG 282M, yesterday, without any notice i couldn't started it again, the screen turned into a psychedelic one...

i've uploaded a video on YT about it: http://www.youtube.com/watch?v=wuI55f9CvmU&feature=youtu.be

the point is, is if this reported, where should I contact with support?

cause i've tried with the link on that official report you said and the system doesnt recognyze the model... take a look here please: http://screencast.com/t/IquGbx53SS

Cheers!
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rich912
9,306 posts since
Aug 28, 2004

Written on May 18, 2012 4:52 PM

Hi freakvk,

The reason that the model is not recognised is that you are using the chassis model number not the product model number. Have a look on the screen surround – you may find that it is a VGC-LM1M or similar.

As stated above, in order to arrange a free repair under the conditions mentioned in the link you will need to call the out of warranty premium rate telephone number. I don’t know the number for Spain but if you follow this link, click Vaio and Computing and then enter your serial number you should see contact options.

http://www.sony.co.uk/support/en/contacts

Rich

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