I wondered if anyone had a direct email for someone of supervisor or management level at VAIO Support. The person at firstname.lastname@example.org is not helping - he keeps sending me stock replies and requests for information I've already provided, and I have a feeling he is giving me the run-around / procrastinating. I've asked him twice for an email for a manager or supervisor and he simply does not respond to that request but sends me another stock response.
I also spent 50mins on the phone yesterday with someone in Germany who is certain my display problem is software related despite the fact that it persists from power on and throughout POST, with or without my hard drive connected - just because it doesn't occur in BIOS settings. Her 'logic' is that this isn't the Nvidia defect problem because my laptop isn't on Sony's list of defective laptops!
If anyone is interested in the problem itself, the symptoms are similar to symptoms of the "Nvidia defect" reported worldwide on various machines: the display shows a small area of "á" ("a" accent) characters almost immediately after powering on, then a small area of blue vertical strips, then a VAIO logo corrupted by lines of various thicknesses, next a full screen of vertical blue lines, then a full screen of "á" characters. (I have sent email@example.com a video)
The display is fine in Stamina mode, where it uses the integrated Intel graphics chip instead of the Nvidia GeForce 8400M GS used in Speed mode.
Thanks for reading!
Message was edited by: martsirt