Before I start, i really am sorry that you are having to read this in the first place. Obviously any sort of fault is always dissapointing, but hopefully we can make the repair process a little easier. Here is a link which will guide you through getting your Sony product fixed.
Just enter your products full model number (DSC-W210 for example) in the search box and follow the instructions
Hope it helps!
Any problems, then give the guys and girls a ring at customer service on 0844 8466 555 and they will be happy to help you out.
Message was edited by: StartTheCar