Same issue here since Christmas, another O2/Be user as well.
Connection speed: 18mb down, 2Mb up, low ping time.
Device connected via ethernet. Every other service works fine. I tried changing my DNS settings to a none Be server to see if the CDN provided me with a different stream, but didn't have any joy.
Only purchased the device because of its iPlayer abilities.
Message was edited by: Accelebrate
Updated to latest firmware version last night.
Attempted to watch Top Gear in SD and stopped at 3:00 (exactly) despite showing plenty buffered. Pressing play/pause made no difference.
Switched to media centre (which connects to same network switch and network) and played with no issues.
Seriously Sony, can you at least acknowledge this is a problem and say you're investigating?
I updated to new firmware 2 days ago.
I-player HD still completely unplayable due to buffering every 5 mins.
SD played some programmes ok (2 episodes of Outcasts) but Hustle stopped to buffer for 30 secs literally every minute and a half (I timed it lol).
I then turned the quality of I-player from high to standard (done in settings). Then Hustle played ok but obviously with a very poor picture. This shouldn't be necessary as I have a 12.5 mb download on my broadband.
The point is, as everyone else has said, that up to Christmas I-player played perfectly HD,SD without any problems whatsoever; now it has major problems and there is no acceptance from Sony that there is anything wrong.
In fact Sony has told a few people that there are no problems with the S370 (read previous posts). So are Sony aware of the I-player problem? Well....YES! :
A previous poster has sent sony customer services a link to this forum (shouldn't have been necessary as this is a Sony forum and I guess it has Sony administrators reading it to check that nothing untoward is being written on it)
The sony representative on these forums called Catmambo said on page 1 of these posts that he wanted to hear technical details so that Sony could could investigate the problem. He now has 6 pages of details but hasn't contributed to this forum since asking for details on page 1.
This problem isn't going to go away - unlike Sony customers who will go away and find rival companies whose products work as advertised.
I am now encountering similar problems with iPlayer after downloading the recent firmware update (19/2/11).
While attempting to watch Top Gear (20/2/11), I experienced freezing of the picture on 3 occassions, after which I gave up.
None of these were like the regular buffering issues that I was previously used to seeing (with my admittedly poor 1.5 Mbps connection). This time around, the iPlayer app was completely unresponsive to the remote, eventally returning itself to the Home screen.
In one instance, the S370 became completely unresponsive, failing to shut down, unresponsive to any buttons and requiring disconnection from electricity supply. The restart was concerning, as a "Wait"message would appear for about 10s, until it then turned itself back off every time - eventually my pressing the eject button seemed to make it return to normal.
I have the same problem with my BDP-S370. It's connected by ethernet (wired) to an o2wirelessbox. I can normally get about 9Mbps download speed.
The problem is there at all times of day and evening but seems to be OK very late at night (after say 1am) although I've only tried this a couple of times. Which makes me think it coudl be somthing to do with demand.
I have no problem watching iplayer in HD on my Mac off the same router (via wireless) and broadband.
I've just tried a side by side comparison, running "Mrs Brown's Boys" in SD through both iplayer on my PC and my 370 at the same time.
Both are wired connected to the same O2 router, with O2 connection speed as follows:
Played with no buffering until:
then played until the end (29:09) with no buffering
Played the entire programme with no buffering.
Draw your own conclusions.
Well my personal conclusion is that I've been suckered in to buying a Sony product once more, and I am thoroughly regretting it and I'm angry at myself because I should have know better. Their customer support always has been appaling and I was a fool for believing that this might have changed.
I understand that fixing problems can take a while in a big corporation, with lots of QA etc. but after two months they don't even acknowledge that there is a problem.
I'm just glad I got a Panasonic TV and not a Sony one (it was between the two), and I made that choice precisely because of the sort of thing we can witness here. Looks like I was completely right.
Does anybody know about a nice little streaming box that does iPlayer HD? Maybe even a Bluray player? Decent DNLA support would be a bonus, especially if the user interface can deal with more than a handful albums, unlike Sony's. Then I can dump this Sony junk for good. I honestly don't think they will ever fix this issue. Why would they. They've got our money already.
Message was edited by: Piksieben
As frustrating as this issue is, it is entirely possible that it's not entirely the fault of Sony. It does seem strange that the majority of complaints have come from Be/O2 users. The problems also started around the time that O2 re-jigged their broadband packages and are now offering limited bandwidth per month or a more stringent fair usage policy.
I presume the set top boxes use a different set of streams/CDN servers/ports to the online version of iPlayer, I think it's fair to say that the users outright connection speed is not the issue but it could still be the fault of the ISP applying QOS/throttling/traffic shaping to certain types of connections.
I think I'll experiment with running the box over a VPN or take it into work and see if I experience the same issues over a leased line.
I think you're right.
My BDP-S370 iplayer was unusable all through January and the first part of February.
Same buffering that everyone else is experiencing, even on SD streams.
Just under two weeks ago I swapped from O2/Be to BT Infinity and iPlayer on the S370 is now playing perfectly.
I haven't watched an awful lot (kind of got out of the way of using it because it had been so awful) but in the time since I changed to BT I've watched at least five or six streams, some HD and none have so much as buffered once.
I suppose it's possible that the issue is still there on the Sony player, it's just that the extra head room with the Infinity connection hides it. That doesn't seem likely though.
Maybe the buffering will return but my experience so far is definitely pointing to o2 being the problem.
Thanks for the feedback to date. Its indeed strange this seems to be mainly O2/Be users so far. We run standard BT lines at the Office and I have a 30mb Virgin connection at home and have never seen this problem first hand,
We'll raise with O2 and see if they can look into it further.
Excellent, I hope you get somewhere with O2.
Oddly, I downloaded a ~1GB Linux distribution using BitTorrent on my home connection last night as I assumed that if anything would be traffic shaped P2P software would probably be top of the list. But it came down at a fairly constant 1.2MB/s.
I've noticed that iPlayer on my Sony box never maxes out my connection, it downloads in short bursts, even when buffering, but the bursts don't peak at my connections max speed. Oddly when buffering it doesn't seem to actually be transferring data most of the time, it'll sit there waiting to continue playing but my router will be transferring barely anything until it spikes again.
I wonder if O2 are maybe shaping individual unusual connections if they transfer over a specific limit? Hence why it plays fine for the first half of a show and then buffers every minute, maybe up to say 150mb bandwidth is unlimited, then after that point shaping is applied. Going back to the menu and playing again solves the issue because a new connection is made? Torrents maybe aren't affected because they connect to so many different sources that even if one becomes shaped there are many waiting to take over.
I'm just guessing, but it sounds vaguely plausible.
Message was edited by: Accelebrate
There also appears to be an issue from a couple of people on Zen lines too.
Might be worth contacting them too - I hear their support teams are very good at looking into these issues!
Just an update, we're looking into this with O2 over the next week or so, hopefully with the assistance of some of the posters on the thread. Its not clear where the issues lies and so we may well have to involve the BBC as well. So I would respectfully ask people to hang tight for the next 10 days or so, whilst we work to better understand the issue.
As the person who first raised this issue I'd appreciate it if you also bothered to speak to Zen.
I'm pretty close to giving up on Sony and chucking the currently useless piece of junk in the bin and replacing it with Apple TV.