We have the same problem on a new BDP-S370 BluRay player.
Haven't tried any other services apart from iPlayer
We can usually watch a couple of programs then it starts to buffer. If we use iPlayer on our PCs (wireless connection), it runs fine without buffering. The Sony box is connected to BeBox with ethernet cable.
I'm convinced it's the Sony box.
I too have this same problem. Speedtest.net shows I have a solid 10Mb+ connection (via O2) so there is no ISP issue.
I contacted the BBC regarding the frequent stalling/loading and today received the following reply:
"Thank you for contacting the BBC iPlayer support team.
I understand that you’re having problems accessing BBC iPlayer content via your Sony BluRay Player.
We’d been made aware of an issue which has since been resolved, if you continue to have an issue then I’d suggest contacting Sony directly or referring to your user manual.
Nevertheless, I have fully registered your comments on this issue. They have been made available to those responsible for maintaining the BBC iPlayer service."
I have tried using iplayer since receiving this message but still have the same problem.
On the assumption that someone from Sony is monitoring these forums, would they please confirm on this board whether it is a problem caused by Sony, as suggested by the Beeb or whether it is caused by the BBC.
Hi Tim, it's definitely not fixed! Mine has now become totally unwatchable even in SD and that's despite a near constant 15Mbs via BE and a short lead, direct lan connection.
I think from reading this and other boards that the issue is almost certainly a change made to the way the BBC delivers iPlayer content from mid December last year (ties up with my experieince over Christmas) and that it affects our S370s, Sony Bravia TV's and other makes' blu-ray players, set top boxes etc.
Could I ask for Catmambo or someone from Sony to confirm that this is understood by them, that they're in direct communication with the BBC to try to work out what to do about it, and that there will be a fix or firmware update forthcoming in the near future.
I'm happy to accept that this is not Sony's fault but just give us a bit of good proactive info guys, yeh? You don't want us S370 owners to go all 'Cairo' on you now!
Just wanted to add my name to the list of people who seem to be having the same problem.
Problems with iPlayer and from time to time LoveFilm as well.
Quite frustrating really as it works fine through my PC and Mac.
Exact same problem here
O2 14Mb, BDP-S370 and BBC iplayer unwatchable and has been for weeks.
Found this thread after several weeks of back and forth with O2, with them monitoring my broadband speed, and getting me to factory reset my router. I now know why there was nothing they could do to fix it! But glad it's not just me! Hoping Sony can work it out quickly with BBC!
Given the ever growing list of people with exactly the same problem it points to Sony's product not being fit for purpose. That being the case I wonder what Sony plan to do to rectify the problem?
Any news on this from Sony? Its been a problem for far too long now. Its completely unusable.
ISP: Be - 19Mb/s (Wired connection to the router) and it isn't a problem on the PC.
The player will download the first part of the program at a resonable speed and then continues at snails pace for the rest of the show. By stopping the program, going back to the show page on iplayer, hitting play then seeking to where you left off, the player will then download another big chunk at a resonable speed and then go back to being stupidly slow.
I have to agree with the users who posted graphs showing this behaivour and come to the same conclusion, this could well be due to the change to stop getiplayer by limiting the bandwidth avaliable if the client tries to download the whole show at speed greater than what would be needed to view the program. Because the player will donwload as fast as possible into the future, the bbc servers then slow it down after a period of time.
This is why the lower the quality you select, the furture into the program you can get before the probelms start. And once they start its a very long wait to finish the program.
Message was edited by: willl1987
Wanted to add my name to the list of people who are having the same problem with HD or SD programs.
I only noticed it after Christmas. Had the unit since about 16th Dec and had worked fine then.
Problems with iPlayer only. HD or SD.
My workaround is to go into the video settings in iPlayer and set to "Normal Quality".
I then watch a HD or SD program in "normal quality", this causes the visible screen to shrink, zoom once and you are back to full screen. Quality of picture drop is noticable but no issues with buffering.
Its not perfect, but it gets me by for now.
I get the same problem.
About a third of the way through watching iplayer it starts to buffer.
Using 50mb wireless connection with Virgin.
No problem using iplayer on my PC.
I've had the same problem since Christmas too. I-player starts buffering after 10 mins and then does the same every 10 mins.
I bought the BDP-S370 in June 2010 and it played I-player perfectly until Christmas when the buffering problem started.
In the end I found that the I-player Beta on my Sony 37EX 503 will play programmes with no buffering trouble at all, although it has inferior I-player picture quality (slightly worse than standard quality on my BDP-S370) and its I-player Beta doesn't do BBC radio.
Connection speed: 12.5 mb
I-Player (haven't it used for other internet TV) SD and HD programmes
As I-player was the main I bought this player (and recommended it to members of my family) I am disappointed that there seems to be no satisfactory response from Sony or I-player. It obviously isnt a bandwidth problem as all the posters have testified, so Sony and BBC over to you...
This is ridiculous. Over a month since this stopped working. This product no longer works as advertised and they're still selling it!
Feel sorry for people buying one of these today, taking it home and finding it doesn't work, and that it's a known problem.
Can't even sell the piece of junk on until they fix this issue either. Never buying Sony again.
Same problem here on O2 (i.e. BE) with 8 MBit/s.
iPlayer has now become completely useless on our S370 even for SD shows.
Very frustrating. I really hope this will get fixed soon.
I have a feeling this is just to do with overload.
My broadband was upgraded from 2M to 4M yesterday morning so to try it out I played Top Gear in HD on iPlayer and it was perfect... all the way through with NO buffering, this was around 8:00am.
Last night I decided to watch some other programs in HD... no luck, took about 3 mins before it started playing and then buffered every few seconds. Went back to SD (High quality) and still buffered about every 30 seconds. So I dropped to SD normal quality and it played ok-ish, buffering around every 15 minutes. Speedtests on my broadband were still reporting 3.5 - 4 M.
Later in the evening (after 11pm) I tried again and it was much better - not as good as at 8:00am - but played SD High quality with hardly any buffering.
The strange thing though is that people have reported that when the bluray player has problems, iPlayer on PC works fine. I did not check this but it suggests it is not an overload problem... or, are the streams from iPlayer to Sony Bluray players DIFFERENT streams to those that go to the PC? and it is only the Sony streams which are being overloaded? Maybe, in which case it should be pretty easy for BBC to fix.
(BDP-S570, wired network connection)
Message was edited by: mshelley
Seems to me that lots and lots of people are having similar problems. In my case my 570 is very inconsistent. Sometimes (like this morning between 0430 and 0630 no problem at all but after 0630 ccouldn't or wouldn't connect to any service properly whilst my pc on the same BT Infinity router had no problem at all. Seems to indicate that it IS a Sony problem of some sort but as yet no-one is admitting it. Is it because they are investigating and don't want to prejudice any resuklts or is it just that they don't give a monkeys??
Please, please will someone from Sony respond - any info will be better than what we have now!!!
I had buffering problems on Sony BDP-370's Iplayer when I bought it just after Christmas. I don't now - since I got my dongle to register a "100%" signal (see below). I use "high quality". I used to have to switch to "normal" quality to get mostly uninterupted content. Now I use "high quality" and it never buffers despite only having an 8-meg-ish wired connection upstairs and having to pass through a wireless dongle. I personally avoid supposed "HD" content on Bravia/internet - I can't determine the difference in quality between that and "high quality" non-HD.. and it's most likely to cause problems. I've never had a problem with Lovefilm - I've watched three films buffer-free so far. I do think the Bravia Iplayer software needs improving especially as more and more people start to use it. We Tiscali users have been plagued with a much worse problem where it tries to load the web version of iplayer then crashes! From that thread, I've replicated below some tips/workarounds for buffer prolems. Sorry if the tone seems patronising to some - it's written with people like my mum and dad who don't have a clue in mind. But you may find something useful in there...
Problem: when I use Sony Bravia Iplayer, the pictures freezes and that effing circle spins so many times, I find myself running to the kitchen to make a stiff drink before the wife clouts me because apparently this is my fault.
This is to do with "buffering" - when you "stream" a programme.. watch it on the internet without downloading the whole thing.. it downloads enough information so you can watch the bit you are at, and has the bit just ahead of where you are ready, then steadily more as it's needed. If connection or software is slow, the player will come to a point where the information isn't ready, and it will freeze till it is ready. You can get round this is in a number of ways without upgrading your broadband package (and while you wait for Sony and BBC to get their a**ses into gear..)
1) If you are using wireless, you need to optimise your signal. Go to "Set up" - "Internet settings" - then "View network status". The signal strength is half way down, expressed as a percentage. Now, my wired broadband connection upstairs is about 8 or 9 meg (24 meg my a**se!) and I find I need a signal of 97-100% on the dongle to watch the "high quality" (not HD) Iplayer content uninterrupted. Bravia uses "high quality" by default. To achieve that signal, I plugged the USB extension cable that came with the dongle into the back, the dongle into the extension base which gives a bit of movement. If your router is upstairs, generally the higher your dongle is, the better the signal you get. Also crucial is the position of your router and its antenna - and you should experiment with the antenna. Pointing one way, my signal was 45%, pointing the opposite way, it was almost always 100%.
2) If you are having trouble getting a good signal, or your broadband connection is just very cr*p generally, it's time to reduce the amount of information you need to buffer by reducing the quality of the Iplayer programmes. Don't worry - the effect is noticeable to the trained eye, but won't hamper the viewing pleasure of vaguely normal people. From Bravia's Iplayer homepage, go down to "settings" at the bottom, click on it, then scroll down to "video quality" - click on it, then choose "normal". When you have done this click "back" or the return button on your remote till you are back to the home page. Then choose your programme.
3) Another tip, if you're not impatient to get viewing, is to pause your programme at the start for a few minutes (while you make a cup of tea?) to give the buffering a head start. This can make "high quality" viewings less interrupted in my experience. Though since I've got my signal up to 100% give or take, I never need to do this. A combination of steps 1 and 2 should mean you shouldn't need to resort to this. Interestingly though, I've never had buffering problems with Lovefilm because that TESTS your connection and gives you the right settings. This is how it should work (Sony and BBC take note) - people of my mum and dad's generation don't want to be faffing doing signal tests, changing quality settings and doing workarounds. So sort it!
Finally, if all I have said, seems too daunting, get someone with a vaguely tech brain to read this and help you. Once you've been shown, it will be a doddle.