Sony: Message List

Re: Lovefilm problem

noreplyforum@eu.sony.com — Thu, 14 Jun 2012 11:29:31 GMT

Yippee!! Up and running. Thanks to Claudia from Sony Bravia who had great determination to fix the problem and Arran from essentials. I still do not understand why we had the gitch but it was something to do with the 'migration from Essentials to Bravia (or vice versa!) '

Re: Lovefilm problem

noreplyforum@eu.sony.com — Thu, 14 Jun 2012 07:15:48 GMT

To all those interested: I have at last had some contact from Sony. I do not have any problems with pop up blockers, they asked me for the MAC number of our Sony Bravia and have returned with the same instructions we have been following. These still do not work and we keep ending with the familiar yellow instructions which take us nowhere. I am hopeful for some more suggestions from them now we have established some communication. Fingers crossed as it it two weeks tomorrow!! I will let you know the solution or whether it is egg on our faces because we have been doing something wrong....

Lovefilm problem

noreplyforum@eu.sony.com — Sun, 10 Jun 2012 10:10:49 GMT

I feel the most revealing factor that has arisen from all of this is the absence of any message or input from Sony. Considering I have emailed, phoned and placed questions to experts on the forums, nothing has been forthcoming from them. It is also obvious that others like yourselves have had similar problems, but even an ackowledgement that a technical hitch exists has not been made. I am sure we would have understood, after all we are reasonable people! What absolute rubbish of a service!

Message was edited by: swansong49

Re: Lovefilm problem

noreplyforum@eu.sony.com — Sat, 09 Jun 2012 08:41:15 GMT

That would be helpful as I do feel that this may reflect unfairly on lovefilm as we have always had an excellent service from them. Perhaps they can put some weight behind our frustrations. My husband is almost at boiling point and will no doubt be ringing Sony himself on Monday!

Re: Lovefilm problem

noreplyforum@eu.sony.com — Sat, 09 Jun 2012 10:01:33 GMT

Thanks Dollfin, I have tried the 'manage premium services' process but it tells me my account is already activated. Hoepfully all will be well when the techies have solved the issue. Isn't it lovely to actually get to talk to a real person?! Appreciate your input and update.

Re: Lovefilm problem

noreplyforum@eu.sony.com — Fri, 08 Jun 2012 19:00:31 GMT

Thanks everyone, at least I feel i am not alone! Still waiting to have anycontact from Sony. As you say, it is now the weekend and nobody will be about now until Monday. I have been trying to get this sorted since last Friday! I think Sony really need to address the support they give to their customers.

Re: Lovefilm problem

noreplyforum@eu.sony.com — Thu, 07 Jun 2012 21:11:33 GMT

I will let you know when Sony eventually sorts it out. 2 days waiting and still no luck....

Lovefilm problem

noreplyforum@eu.sony.com — Wed, 06 Jun 2012 12:32:44 GMT

I have seen questions relating to the problems with activating Lovefilms but I still cannot seem to grasp how to solve mine. I have linked the account but when trying to click on a choice of film I am then taken to two menus. Blue for new Lovefilm subscribers and yellow for current (myself). Then I am stuck. It says go to your sony entertainment account and click on ‘personalised music and video setting’ - WHERE?! There is no setting on the site called this. I have just sat on the end of a phone for 25 minutes waiting for customer service. Eventually someone answered who seemed to have no idea what I was talking about. Now apparently I have to wait 2 -3 days for a technician to help. I have tried till I am blue in the face to get someone to understand that the problem is with the instructions - all I want is this setting!?