Sony: Message List

Re: Nex 5 & AE2 adaptor - failure to retain image stabalisation with 'A' mount lenses

noreplyforum@eu.sony.com — Tue, 22 May 2012 17:51:12 GMT

Hi Jules

Many thanks for your very detailed answer, I now understand the problem.

It seems that I have two options:-

1. check out third party lenses eg Sigma, Tamron etc. with the extra expense involved.

2. Junk the Nex 5 and return to my Sony DLSR.

Best Regards. Ken.

Nex 5 & AE2 adaptor - failure to retain image stabalisation with 'A' mount lenses

noreplyforum@eu.sony.com — Tue, 22 May 2012 10:54:03 GMT

I have a Nex 5 together with the new adaptor (AE2) for Sony A lenses. Although the image stabalisation works with Sony 'E' lenses it is disabled when the adaptor is added plus an 'A' mount lens. As someone with essential tremor I need the image stabalisation to work.

Is this correct or is there a way to implement this function?

HX9V Firmware update PLEASE!

noreplyforum@eu.sony.com — Fri, 30 Mar 2012 16:29:27 GMT

Well, it would seem that all our cries for help have fallen on deaf ears.

I see that Sony have discontinued the HX9V and are releasing two more Cybershot cameras, the HX10V and the HX20V.

Both these cameras feature some minor improvements, eg resolution up to18Mp and the zoom range increased as well.

However, as far as I can see there is still no provision for any variation in compression and/or RAW output.

It would seem therefore that nobody has listened to all the concerns raised regarding the shortfalls of HX9V, on this and other forums, which simply means that Sony are just not interested in responding to customer concerns.

Quite obviously there is now no chance on any updates appearing for HX9V.

Best regards

Sony HX9V - Consumer compact camera of the year???

noreplyforum@eu.sony.com — Thu, 01 Mar 2012 18:39:01 GMT

No. I've owned a HX9V for about 6 months now, and this sits alongside my old NIKON D50 dslr, which of course is only 6Mp.

When comparing the photos between the 2 cameras up to A4 size, there is very little to choose. In some respects the Nikon is better, in others it's the Sony.

I suppose the fact that I tend to use the Sony nowadays, more than the Nikon, rather answers the question.

If you are into video then the Sony is far better than the other three listed in the report, not least because it's the only one of the group to offer 50fps, all the others are circa 30fps and the difference shows, particularly in moving subjects.

It would be nice if the shortcomings mentioned in the other posts were addressed, but I don't really regret buying the camera.

Sony HX9V - Consumer compact camera of the year???

noreplyforum@eu.sony.com — Thu, 01 Mar 2012 14:50:16 GMT

In the Amateur Photographer Magazine dated 25th Feb 2012, the AP2012 Awards have voted the HX9V as Comsumer Compact Camera of the Year.

I find this most strange, particularly in the light of all the posts on this and other forums, relating to issues with compression, noise reduction, lack of RAW etc.

Whilst there is no doubt that this camera has a wide range of facilities and features. Is it really the best comsumer compact available this year?

I note that the other contenders were Canon SX230HX, Panasonic DMC-TZ20 and the Samsung WB700.

Perhaps other members may like to comment?

HX9-V LCD Screen

noreplyforum@eu.sony.com — Mon, 27 Feb 2012 19:16:58 GMT

This is because the glass screen is larger (nearly 3.5" across) than the actual image.

You will find that actual photos are 3" across.

Wide screen video uses the entire width of the screen and has a band top and bottom.

Don't worry, you are not being shortchanged!!

HX9V Firmware update PLEASE!

noreplyforum@eu.sony.com — Thu, 05 Jan 2012 19:42:20 GMT

This item was first posted 30th Sept 2011 and some 3 months on, there have been 23 replies to date, all agreeing with the original subject. Added to this, are other similar posts on this forum, with basically the same subject, plus many from other photographic forums around the world.

One can deduce from this, that there must be hundreds of dissatisfied customers, all asking for a firmware update for the DSC-HX9V camera.

I just can't understand Sony's reluctance to reply to these concerns, if only to say that they will or won't issue an update, within a specified date, which would put right, what could be a truly great camera.

It seems to me that the required Firmware modifications, are only a matter of tweaking compression and noise reduction values, similar to what one would do, in photographic editing programs, like Photoshop et al.

How hard can it be??

HX9V Firmware update PLEASE!

noreplyforum@eu.sony.com — Sat, 31 Dec 2011 19:17:51 GMT

Have just seen the following comment from 'blaireau_photo' relating to problems with a TX10 camera.

'Finally, the nature of the electronics industry usually means that a firmware update is only released to fix a fault with a device as opposed to offer improvements'.

As I assume that the writer has some connection with SONY, does this mean that all the forum members interested in this post are wasting their time, asking for a firmware update for the HX9V.?

In my opinion the shortcomings relating to this camera are faults and should be attended to ASAP.

If SONY regard them as improvements, then they should say so, so that the longstanding and loyal customers of SONY can draw their own conclusions, and move on!!!

Sony DSC-HX5V - Audio Problem

noreplyforum@eu.sony.com — Wed, 28 Dec 2011 09:44:24 GMT

I have the DSC-HX9V and it does exhibit a similar problem, but only in extremely quiet situations.

The microphones are controlled by an AGC (automatic gain control) circuit which varies their sensitivity depending on the ambient noise level.

I do get the occasional click in quiet locations, when the sound of the zoom lens motor operating, can also be heard.

However, most of time there is sufficient ambient noise around to trigger the AGC to lower the sensitivity and the unwanted noise problems are not heard.

Without AGC, the microphone circuits would be vastly overloaded in noisy situations and severe sound distortion would occur.

This is also the reason why covering the microphones to shield from wind noise, has the reverse affect.

HX9V Firmware update PLEASE!

noreplyforum@eu.sony.com — Tue, 27 Dec 2011 11:30:54 GMT

Hi dktreesea

I download to the PC by inserting the SD card directly into the PC slot and use Windows Explorer to send the files to the directory where I want them.

I have just copied some 40 odd photos taken over the Xmas period and the file sizes range from 2,894Kb to 6,044Kb. It's interesting to note that the lowest file is an indoor portrait, with flash, whereas the higher one is an outdoor group, shot in full sun.

However, I don't think using the PMB software will make any difference to the file size, I just use my method to ensure that the photos end up on the hard-drive where I want them.

I assume that you are using the highest resolution setting possible, as 159Kb suggests that you may be set to 640 x 480 res, which of course produces rubbish.

Prior to purchase, I did roadtest the camera at a well known multiple store, using my own memory card and when analysing the results, I did find the the camera was indeed, set to the lowest resolution, hardly a good sales ploy!

I have had some impressive results from this camera and I tried to upload and example, (but the system wouldn't let me) which shows the top of the Stratford Shakespeare Theatre tower, taken from about 200 metres at full 16x zoom and the individual bricks are dead sharp! (file size 5,890Kb)

Nevertheless I agree that the performance of this camera could be vastly improved with a relatively minor firmware upgrade, which could make a good compact camera into a really great compact camera.

Unfortunately, I am now past the cooling off period, so I am stuck with it and just hope that SONY get their finger out and respond to the concerns voiced on this and other forums ASAP.

HX9V Firmware update PLEASE!

noreplyforum@eu.sony.com — Fri, 23 Dec 2011 15:23:05 GMT

Hi Everyone

This subject seems to have got mixed up with others posts, highlighting similar problems.

However, I would just like to echo the comments made by other contributors, regarding the the compression and noise reduction applied to Still photos. I think the fact that Jpeg file sizes are only around 3.5 to 5 meg, proves that the compression is very much overdone.

The amount of noise reduction applied, also obliterates fine detail, particularly in dark areas of the picture.

Just why Sony have chosen to go down this route, I just don't know.

Certainly with the high capacity SD cards available nowadays, high compression is just not necessary.

I would much rather do my own post processing via Photoshop et al. RAW would be very nice, but not really necessary, if the quality of the Jpegs was up to scratch.

On the other hand, I think video quality is superb for a camera in this price bracket.

However, If I had particularly wanted a good Video camera, I would have brought a dedicated one.

As it is I am stuck with superb Video and a mediocre Stills camera, which is really not what I wanted!

SONY, Please listen to the comments made on this and other forums and come up with an appropriate firmware update ASAP.

Virtually all my current electronic equipment is Sony and I have been a loyal customer for many years, right from the days of your first 18" colour TV in a wooden case and in Hi-Fi terms, probably earlier.

It would be disappointing, if I had to move to a competitors products to get satisfaction.

Merry Xmas to all our readers.

Very High JPEG compression - HX9V

noreplyforum@eu.sony.com — Mon, 05 Dec 2011 19:25:39 GMT

I absolutely agree with this post, certainly my old Nikon D50 with it's 6mp sensor returns a file size, much larger than the HX9V, which I think proves the point.

While we are at it, can we also have a facility to reduce the amount of noise reduction and maybe be given the opportunity to save files in RAW.

It's obvious from the foregoing that photo results could be far better than they are. The G series lens is superb for a camera of this type, but is let down by poor focusing in bad light/indoor conditions, when it struggles to find the optimum focus point.

On the plus side I think the video quality is superb and easily matches standard broadcast TV

I'm certain that all these points could easily be addressed by Sony with a simple firmware update, but I'm afraid

on past experience of Sony Technical backup, I won't be holding my breath!!

It will be interesting to see how long it takes Sony to reply to this post.

Re Sony HX9V

noreplyforum@eu.sony.com — Thu, 10 Nov 2011 19:40:03 GMT

I totally agree with you on the mattter of noise reduction, also the response from Sony to the points raised on this forum.

After all, this forum is part of the Sony website and one would thought that it was in their best interest to respond to these concerns.

As someone else said, 'we are only the customer!!' It certainly doesn't auger well for future business!

Re Sony HX9V

noreplyforum@eu.sony.com — Thu, 10 Nov 2011 17:19:20 GMT

Many thanks for the answers so far. Yes I have found the sharpening routine in the menu and I am currently experimenting with the variations.

Have only had the camera a couple of weeks or so and so far have been blown away by the results. My only concern has been the shooting of fast moving subjects, which appeared come out somewhat blurred. However I have now found the Sports Mode and that appears to have solved the problem.

As they say 'If all else fails, read the manual', though I have to say the subject details are very poor, with just a very basic description of the various functions. The on-line version, as previously mentioned is much better.

I find the Full HD video is virtually equal to normal broadcast television. and a far cry from the days of Hi-8 tapes!!

All in all a superb camera for the money and I may well sell my Nikon DSLR on, as I haven't used it since the DSC-HX9v arrived.

Re Sony HX9V

noreplyforum@eu.sony.com — Fri, 04 Nov 2011 17:10:19 GMT

I am finding that the in-camera sharpening is a bit overdone.

Is it possible to adjust the amount of in-camera sharpening? If so how do I do it.

Many thanks

KDL-40EX713 Turn off 'Beep' sound

noreplyforum@eu.sony.com — Mon, 15 Nov 2010 19:23:12 GMT

What can I say! must be getting old.

I was looking at the other sound menu where you adjust Bass & Treble etc.

All OK now

My apologies to all for wasting your time.

Many thanks & Best regards

KDL-40EX713 Turn off 'Beep' sound

noreplyforum@eu.sony.com — Mon, 15 Nov 2010 15:35:53 GMT

I purchased a KDL-40EX713 recently and I am over the moon with its performance, except for one thing, which is driving me up the wall.

How do you switch off the 'Beep' sound, every time you press a button?

I have upgraded the firmware to the latest version, but there no 'Beep' option available in the sound menu.

Help!!

bravia switching off and on again

noreplyforum@eu.sony.com — Mon, 15 Nov 2010 15:23:14 GMT

Hi Brian

I had a KDL-32D3000 which did exactly the same thing, maybe 2 or 3 times per night. Sod's law said that it was always during a moment of high drama!!!

It turned out to be a software problem. It was returned to my local Sony Centre and put right by under its 5 year guarantee. Thereafter no probs!