Dark streaks on screen of 40" Bravia

noreplyforum@eu.sony.com — Wed, 17 Aug 2011 08:09:57 GMT

I have the same TV 40" KDL 40V 3000 I paid £899 in the sale 2 1/2 years ago, streaks started emerging therefor I called the sony help line. They could do nothing for me other than give me a case number, advised me to put this into writing. I consequently put this in writing with a copy of my rececipt (proof of purchase) and a copy of similar issues on av forum. They replied that stating that they were not prepared to help and couldn't offer any goodwill on this product. They advised that it needed to be taken to an authorised dealer (50 miles away) when it could then be inspected. The symtoms of fault are identical to all listed on this web page!

Sony are not prepared to help, I have worked for similar multi national companyand when there is a known fault business will never make admissions to manufacturers defects. The sony playstation 3 yellow light of death is a typical example, as highlighted by bbc's watchdog.

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Dark streaks on screen of 40" Bravia