Sony: Message List

Bravia DLNA Streaming from iomega nas

noreplyforum@eu.sony.com — Thu, 23 Feb 2012 18:59:42 GMT

I wont get the test your suggestion till tomorrow, but i'll post tomorrow and let you know.

I have all paperwork and the TV is registered with Sony.

My set up is as follows, I've got a wired solution through the phone. to ISP Model / router.

Yes the adapter is integrated, a friend is given me an older modem / router that they no longer use so i'll test that over the weekend.

Luckily I purchased the TV with CC so may look into this as an option if Sony deliver.

thanks again, I'll keep you posted.

Bravia DLNA Streaming from iomega nas

noreplyforum@eu.sony.com — Thu, 23 Feb 2012 18:16:19 GMT

Hi Thanks for a quick response.

I agree with you that the distance of the router is not the problem (even though this is what Sony insist is the issue, both First and second level customer support)

I should clarify that when I plugged in the Ethernet cable, the DLNA function of the TV works perfectly. all files are visible in the folders and everything plays perfectly. Like you said I think this rules out the router and DLNA Server as a source of the problem.

For some reason I had though that maybe the issue was related to the DLNA Software on the TV , I hadn't considered the wireless adapter of the TV, Is their anything I can do to test the adapter ?

I'm expecting a call from them tomorrow so I'll arrange for one of their Guys to come out and check the TV.

I appreciate the link for the Ethernet adapters and I may have to look at this as option, however I'm just frustrated that the TV doesn't work as advertised. I could have saved hundreds if I went for a cheaper TV without all the wireless features (Wish I had off now).

Do you have any advise / knowledge in Sony Centre (Ireland) going into liquidation, Has Sony committed to honour warranty / returns. I'm at a point, If the shop was still open i would be returning the TV,

Bravia DLNA Streaming from iomega nas

noreplyforum@eu.sony.com — Thu, 23 Feb 2012 15:42:44 GMT

Hi folks,

Sorry to bring this topic back up, but I finally finished speaking to sony customer care.

and I am blowing away with their lack of knowledge and care in getting the problem resolved.

To cut a long story short. Here are the latest developments.

They suggested that my problem is related to the distance of my router to the TV, which I don't agree with. It no more than 10 feet and I don't have many devices connect to the router (TV, Laptop sometimes, DNLA Server, and PS3 when using it, and iphone).

They asked me to switch the network from wireless to wired (Ethernet) just to see if their was any difference and once I plugged the eithernet cable in and set up the network it worked perfectly.

I've got it wired for a couple of days now and its working 100% perfectly.

I believe the issues is a software issue with the DNLA as it works sometimes (Less frequently lately).

I don't believe Sony Cust Care have a clue what is going on, but they did advise that their are no firmware upgrades planned and no problems reports with DLNA , (I.E. if their is a new firmware no promise it will fix this issue).

I can't leave the cable connected to the TV as the router is in another room and don't plan to start running cables along the wall. This was the reason why I went for Wireless. I would have saved my self hundreds if i went for non wireless TV.

I'm at the stage where I just want to give the TV back if It can't what it advised it can do.

To another twist to it the sony centre I purchased the TV from has gone into administration.

Surely such a big Sony like Sony can't just leave people high and dry ....

Any suggestions or feedback is appreciated.

Bravia DLNA Streaming from iomega nas

noreplyforum@eu.sony.com — Mon, 13 Feb 2012 14:08:37 GMT

Hi sony_cust11

Yes like you said I don't want to invest money on a new Server or software when the root cause of the problem is the TV, Ideally I'd like the root cause to be fixed at which point if I need to invest in other hardware I would, but at present It would seem stupid to spend money to try work around broken software. I'd inevitably end up in the same boat.

I was trying to avoid Sony Customer Service as every time I've called I got put through to a help desk in India who have very little product knowledge, I end up spending time 20 mins verifying the firmware is the latest (after I've all ready told them it was) turning on and off the TV.

I had hoped that some genuine Sony staff maintained this forum who could direct problems onto technical people in Sony. but obviously that's not the case.

I will give sony cust care a call later night when I get home from work.

tks again

Bravia DLNA Streaming from iomega nas

noreplyforum@eu.sony.com — Mon, 13 Feb 2012 09:11:26 GMT

Hi Bravia55HX923

Thanks for the reply, I'll take a look at Serviio Media server , but I don't think this will help me as I don't have the option to install any programs on my NAS and I don't have a spare machine I can leave running / connected to my NAS.

Appreciate your advise on the PS3, I may have to look into repairing it. just annoyed that I upgraded my TV to use its features to replace PS3, and when it decides to work its great but just not reliable and for the money I spend on the Sony Brand I'd have expected the software / product to word as described (I don't use PS3 for gaming).

Bravia DLNA Streaming from iomega nas

noreplyforum@eu.sony.com — Mon, 13 Feb 2012 08:40:50 GMT

I purchased the TV at the end of Nov, and like you the Sony Centre retail shop is no longer open so I think I'm screwed.

It would be nice to hear from someone from Sony (This is a Sony forum).

I assume the DLNA has set of rules that govern how the DLNA works on the TV, or any difference in DLNA software between TV and PS3. If I could understand this I might be able to get a work around for my problem.

Bravia DLNA Streaming from iomega nas

noreplyforum@eu.sony.com — Sun, 12 Feb 2012 22:50:10 GMT

the results were Found and OK , OK everything seems good but it didn't make any difference.

It could still see the folder but not the file within the folder.

Bravia DLNA Streaming from iomega nas

noreplyforum@eu.sony.com — Sun, 12 Feb 2012 22:23:25 GMT

Have to say I'm really disappointed with Sony, I decided to go with Sony as I though their software and support would be first class, Hell they charge enough, least it should do is work as designed. Should have went with Philips... I've learned my lesson.

I did think it might be the TV Network. and I did look into resetting it, however Sony don't make it easy to refresh the network. I requires me to go into the Set up and deleted the connection and then set up it again. which is just to time consuming. I will give it a try tomorrow and see if that make any difference.

As mentioned I've being getting away using my PS3 but thats on the way out which is why I spend the extra on a WIFI / DNLA TV ... should have got got a cheaper model and purchased a new PS3 or should have got a philips. Last Philips TV did exactly what it said it would without any issues.

Appreciate your help, i'll try resetting the network tomorrow and let you know how it goes.

Bravia DLNA Streaming from iomega nas

noreplyforum@eu.sony.com — Sun, 12 Feb 2012 21:10:03 GMT

Hi Thanks for the response.

Yes the TV will play the files, but as mentioned it hit and miss when it will see the files in the folder. If it show's the file it will play it. but it just a case of weather the TV will display the contents of the folder.

The server supports all formats and, I've mainly got .avi (xvid) files on the server as these are supported by the Sony Bravia TV. The server doesn't have an option to transcode.

do you know if Sony has any plans for a firmware update which will improve its DNLA capabilities.

tks Phil.

Any other suggestions are appreciated.

Bravia DLNA Streaming from iomega nas

noreplyforum@eu.sony.com — Fri, 10 Feb 2012 14:27:17 GMT

Hi,

hope someone can help me out.

I've got my Bravia 46HX823, wireless connect to my iomega NAS which I use to stream photo's and videos.

but its hit and miss when it works. I'm assuming the issue is with the TV as when I search for content it will connect to the NAS and show the the folders but when I go into the folder it doesn't show any files. at the very same time If i perform the same search with my PS3 the content is their.

as mentioned the problem is hit and miss. If it doesn't find it first time around I swtich off the TV and or the network connection on the TV settings and then I reconnect the TV to the network and it usually picks it up.

It almost like the TV does not rescan the NAS each time it connects.

What I've checked sofare.

checked firmware on TV (has the latest)

checked Firmware on iomega nas (has the latest)

never any issues when I connect to NAS from another source (wireless) from laptop or PS3

PS3 always shows the folder and file (which is why I'm thinking its the TV)

Gone through the NAS settings enabling DLNA for each of the folders.

Any suggestions would be really appreciated, FYI - my PS3 is on the way out. I only purchased the TV a few months back with the intention it would replace my PS3.

tks Phil

Bravia HX823 and Media Remote App--- Nightmare :-(

noreplyforum@eu.sony.com — Thu, 01 Dec 2011 12:37:16 GMT

Hi Catmambo

Thanks for the reply, I'm installed the latest firmware. I'm also uninstalled the App and reinstalled it, without any luck

I have a feeling its a setting on my zyxel router, which is topping the two devices from communicating on my network. but I've no idea what settings to check or change.

any suggestions.

I'll try on another iphone later today.

Phil

Bravia HX823 and Media Remote App--- Nightmare :-(

noreplyforum@eu.sony.com — Wed, 30 Nov 2011 20:47:24 GMT

Any Suggestions ... anyone

Bravia HX823 and Media Remote App--- Nightmare :-(

noreplyforum@eu.sony.com — Tue, 29 Nov 2011 21:12:51 GMT

Hello folks,

need some help, I recently got a new HX823 and I'm tring to connect this to my iPhone Media remote.

I've tried everything and this thing has my head wrecked !!,

When I try add registration, I get an error message back "an unregistered device was not found"

The TV and Phone is wireless connected to my wireless router.

I don't have any issues with the connecting to the Web and accessing you tube.

Ok what I've tried.

I've gone through all settings on the TV without any luck, I can see the bravia TV on iPhone WIFI settings but If i click on it, it asks for a password.

When I go into the app , and add registration I get that dreded msg and can't do anything else from the app.

I have reset the network settings on the iphoen,

I have reset factory settings on the TV

Appreciate any advise anyone can offer.

Thanks Phil