Sony: Message List

kdl-40v3000 bravia dark lines/shadows.

noreplyforum@eu.sony.com — Thu, 14 Jul 2011 18:16:24 GMT

My experience with Sony is going slightly differently to you guys……..

I never did get a reply from Rita in Cairo, so decided to call them again & they apologised for not responding to me earlier but was told again by the call centre person that I will not be receiving any help or goodwill gesture. I asked to speak to someone higher up the ladder & to their credit, an ‘Allie’ rang me back within 20 minutes. He was very careful to point out that the call was being recorded for training purposes.

Allie told me he is the top man in Sony UK in Egypt (?) & I cannot get any higher than him! He went on to explain that any TV within the first years warranty will get repaired under normal guarantee procedures, a TV that is over two years old that is found to be faulty will be replaced on the fourth repair but then only at the discretion of Sony.

Now you’ll all like this bit – he said categorically that “no person whose TV that is over 2 years old has received either a replacement, or any goodwill gesture towards the repair”. He added “You cannot trust anyone’s word on the Sony forum & anyone who has said they are getting a goodwill gesture may not be telling the truth!” (sorry, just quoting Allie)

When I explained I had paid £1,100 for the TV, a further £40 for a repair estimate & then found there is no chance of repair due to no panels being available, he apologised & said I can either throw it away or maybe trade it in with a retailer doing a deal!

According to Allie, there is no UK based Customer Information Centre (CIC) department but then gave me the address to write to: CIC, Jays Close, Viables, Basingstoke, RG22 4SB.

A pretty awful experience yet again with Sony, & to say I am disgusted with their attitude is putting it politely.

kdl-40v3000 bravia dark lines/shadows.

noreplyforum@eu.sony.com — Tue, 31 May 2011 19:12:35 GMT

After receiving my letter offering no help whatsoever, I rang the number at the top of the letter and managed to get hold of 'Rita' who just so happened to be based in, yes you guessed it, Cairo!

I asked to speak to a supervisor but was told there was no one available & someone would ring me back within 48 hours. I'm still waiting for that call over a week later.

kdl-40v3000 bravia dark lines/shadows.

noreplyforum@eu.sony.com — Fri, 13 May 2011 09:17:54 GMT

My situation so far.............

I paid for the repair estimate to be done at the Authorised dealer as detailed by Catmambo orStartthecar in an earlier post, the result is the TV definitely requires a new LCD screen at a cost of £420.00. My repairer tells me there is now no replacement available!

I sent the repair estimate, photo's & covering letter to Sony using recorded delivery & actually received a very prompt reply saying:

"Sony UK are NOT prepared to offer any goodwill gesture on the repair of this TV "

so I am now left with with a damaged screen & no replacement available, so basically this TV is now scrap! I cannot believe that a product such as this does not have a replacement available, or have Sony now discovered the problem is much larger than they thought & have stopped supplying the replacement for fear that it will happen again. Can Sony tell me how come this is the case, or is my repairer wrong? I intend to ring them and ask this question.

So much for Startthecar and Catmambo detailing the complaint process when Sony had no intention of offering any help whatsoever, what an absolute waste of time & money, it has been a case of good money after bad!

I, like many others, have been a loyal Sony customer for many years but if I don't get a positive response to my call, this is the last Sony product I will ever buy. How can any sane person be willing to risk such a large amount of money on such a risky product.

I will thoroughly urge everyone out there, NEVER buy a Sony TV ever again!

kdl-40v3000 bravia dark lines/shadows.

noreplyforum@eu.sony.com — Mon, 28 Feb 2011 17:08:06 GMT

Just called Sony Customer Service & got fobbed off with the following standard reply:

"There is no known fault with this TV. All we can do is arrange for it to be looked at by our Service Centre but there will be a charge for us to do this"

I was advised to write along with proof of purchase but obviously as 'there is no known fault' on this TV, no guarantees can be given that it will get me anywhere.

How can anyone risk buying another Sony after our experiences with this model?

kdl-40v3000 bravia dark lines/shadows.

noreplyforum@eu.sony.com — Thu, 24 Feb 2011 22:05:43 GMT

I'm afraid I'm in the same boat. I paid £1100 just over 3 years ago & the screen now has two large 'shadows' on it which are permanently visible, especially when watching football or rugby.

I too have been a Sony customer for many years but would not even think about buying another after this experience.

Dark streaks on screen of 40" Bravia

noreplyforum@eu.sony.com — Thu, 24 Feb 2011 21:53:47 GMT

Yep me too, exactly the same wavy dark shadows on my screen. Extremely annoying when watching soccer or rugby.