Sony: Message List

Re: Future BRAVIA features - requests & suggestions.

noreplyforum@eu.sony.com — Sat, 30 Jun 2012 15:58:45 GMT

You're discontinuing the RM-KZ1T remote? Say it ain't so, Sony!

Now where will we find such a good design?

The Good	The Bad	and The Ugly

Future BRAVIA features - requests & suggestions.

noreplyforum@eu.sony.com — Tue, 26 Jun 2012 20:30:58 GMT

Please, would really like to see a fix for this bug:

http://sonycic.custhelp.com/app/answers/detail/a_id/1878/

• When you're watching TV, it says

"This event is available in HD on service nnn.

Do you want to change to HD event?",

whether you want it to or not

• The prompt occupies the middle of the screen

and stays there forever until you answer

• It generally gives a spurious channel number, so if you say [Yes] you get
a 'No signal' blank screen (the article hasn't recognised that aspect).

Illustration with workaround:

https://www.sony.co.uk/discussions/message/786514#786514

I specially checked before buying that I wasn't going to get problems like this.

Catmambo's profile picture expresses just how I feel.

"This event is available in HD on service

noreplyforum@eu.sony.com — Fri, 22 Jun 2012 19:05:40 GMT

Workaround solution from https://www.sony.co.uk/discussions/thread/148682 -

Sony KDL-32CX523 shows prompt in the middle of the screen:

     This event is available in HD on service 935.
     Do you want to change to HD event?
     [Yes] [No]

Select [Yes], and it goes to channel 935.

Unfortunately, channel 935 has no signal - the real BBC One HD signal is on Freeview channel 050 - so that isn't a good result:

Workaround is to delete the relevant channels from the TV.

To delete channels, go to

Settings/Home Menu > Digital Set-up > Digital Programme Sorting.

Here, we've deleted "BBC HD" (934) and "BBC One HD" (935), and we're about to delete "ITV1 HD" (936) and "Channel 4 HD" (937):

The channel numbers we got (934 - 937) are different from those seen by abarton (833 etc). Maybe it's region-dependent. We're in a BN16 postcode.

Sometimes we've seen it switch to BBC HD correctly when you say [Yes], which means that if you want to be sure of not getting those "change to HD event?" prompts at all, you may have to sacrifice the HD channel. That's kind of a shame - somewhat defeats the object of having an HD set.

To be notified if Sony do something to fix this - and to encourage them to fix it - select 'Notify Me' at:

Bravia : On screen broadcast message prompt, change channel to HD option ?

http://sonycic.custhelp.com/app/answers/detail/a_id/1878/

How to get rid of screen popup when HD version of a channel is playing?>

noreplyforum@eu.sony.com — Fri, 22 Jun 2012 18:20:29 GMT

Thanks for the workaround solution - works for us, too.

Sony KDL-32CX523 shows prompt in the middle of the screen:

     This event is available in HD on service 935.
     Do you want to change to HD event?
     [Yes] [No]

Select [Yes], and it goes to channel 935.

Unfortunately, channel 935 has no signal - the real BBC One HD signal is on Freeview channel 050 - so that isn't a good result:

Workaround is to delete the relevant channels from the TV.

To delete channels, go to

Settings/Home Menu > Digital Set-up > Digital Programme Sorting.

Here, we've deleted "BBC HD" (934) and "BBC One HD" (935), and we're about to delete "ITV1 HD" (936) and "Channel 4 HD" (937):

The channel numbers we got (934 - 937) are different from those seen by abarton (833 etc). Maybe it's region-dependent. We're in a BN16 postcode.

To be notified if Sony do something to fix this - and to encourage them to fix it - select 'Notify Me' at:

Bravia : On screen broadcast message prompt, change channel to HD option ?

http://sonycic.custhelp.com/app/answers/detail/a_id/1878/

How to stop change channel prompt for HD?

noreplyforum@eu.sony.com — Fri, 22 Jun 2012 18:41:41 GMT

Workaround solution worked for us, too:

Sony KDL-32CX523 shows prompt in the middle of the screen:

     This event is available in HD on service 935.
     Do you want to change to HD event?
     [Yes] [No]

Select [Yes], and it goes to channel 935.

Unfortunately, channel 935 has no signal - the real BBC One HD signal is on Freeview channel 050 - so that isn't a good result:

Workaround is to delete the relevant channels from the TV.

To delete channels, go to

Settings/Home Menu > Digital Set-up > Digital Programme Sorting.

Here, we've deleted "BBC HD" (934) and "BBC One HD" (935), and we're about to delete "ITV1 HD" (936) and "Channel 4 HD" (937):

The channel numbers we got (934 - 937) are different from those seen by abarton (833 etc). Maybe it's region-dependent. We're in a BN16 postcode.

To be notified if Sony do something to fix this - and to encourage them to fix it - select 'Notify Me' at:

Bravia : On screen broadcast message prompt, change channel to HD option ?

http://sonycic.custhelp.com/app/answers/detail/a_id/1878/

Re: How to get rid of screen popup when HD version of a channel is playing?>

noreplyforum@eu.sony.com — Fri, 15 Jun 2012 17:00:38 GMT

Unfortunately there is not a option avalable on the Bravia that allows users to disable the 'This channel is available in HD' pop-up..
Sony have stated that the message is generated by the Freeview signal & is not part of the Bravia settings.

Sony subsequently acknowledge the issue here:

Bravia : On screen broadcast message prompt, change channel to HD option?

http://sonycic.custhelp.com/app/answers/detail/a_id/1878/

Published 01/05/2012 12.17 PM

When watching an SD (Standard Definition) channel, an on screen message may automatically appear providing the option to view the same programme in HD and provides the option to switch to an HD (High Definition) channel.
Currently this on screen function cannot be switched off and will not disappear from the screen unless a choice is made by the customer.
We have received some complaints about this so are therefore investigating the possibility of having a manual option to remove this message.
If you would like to see an option to remove the message, please click on the "Notify" me tab at the bottom of the screen and we will e-mail you with the results of our investigations. Selecting the "Notify" tab will also let us know how many customers find this message prompt an issue.

So, everybody -- click that today!

If you would like to see an option to remove the message, please click 'Notify Me'.

Selecting it will also let us know how many customers find this message prompt an issue.

How to stop change channel prompt for HD?

noreplyforum@eu.sony.com — Fri, 15 Jun 2012 16:49:41 GMT

Unfortunately there is not a option avalable on the Bravia that allows users to disable the 'This channel is available in HD' pop-up..
Sony have stated that the message is generated by the Freeview signal & is not part of the Bravia settings.

Sony acknowledge the problem here:

Bravia : On screen broadcast message prompt, change channel to HD option?

http://sonycic.custhelp.com/app/answers/detail/a_id/1878/

Published 01/05/2012 12.17 PM

When watching an SD (Standard Definition) channel, an on screen message may automatically appear providing the option to view the same programme in HD and provides the option to switch to an HD (High Definition) channel.
Currently this on screen function cannot be switched off and will not disappear from the screen unless a choice is made by the customer.
We have received some complaints about this so are therefore investigating the possibility of having a manual option to remove this message.
If you would like to see an option to remove the message, please click on the "Notify" me tab at the bottom of the screen and we will e-mail you with the results of our investigations. Selecting the "Notify" tab will also let us know how many customers find this message prompt an issue.

So, everybody -- click that today!

If you would like to see an option to remove the message, please click 'Notify Me'.

Selecting it will also let us know how many customers find this message prompt an issue.

Re: How to get rid of screen popup when HD version of a channel is playing?>

noreplyforum@eu.sony.com — Thu, 14 Jun 2012 18:16:46 GMT

Similar discussion:

How to stop change channel prompt for HD?

https://www.sony-europe.com/discussions/message/783720

How to stop change channel prompt for HD?

noreplyforum@eu.sony.com — Thu, 14 Jun 2012 15:44:43 GMT

abarton proves b19bol's point:

The TV receives the broadcast message (that the same programme is also on an HD channel) and decides whether or not to display the prompt to the user, depending on whether the HD channel is present. But the TV doesn't offer the user the option to disable those prompts - which is an annoying design choice.

The workaround is great as long as the prompt offers the wrong channel, because you can delete that wrong channel, retain the option of watching in HD on the correct channel, and get no prompts. But if they put that right, I expect your only choices are to put up with those prompts, or do without the HD channel altogether.

This is unsatisfactory. If you use a simplified remote (such as the Sony RM-KZ1T for children, or, in our case, for a parent with Alzheimer's), you cannot press [Yes] or [No]. The user may be confused and will have no way of responding to the prompt in any case. The TV needs to provide an option to suppress those messages.

Similar discussion:

How to get rid of screen popup when HD version of a channel is playing?
http://www.sony.co.uk/discussions/thread/148682

Message was edited by: ajsrdg