Contact details when you need PrimeSupport

Keeping your business running smoothly is the PrimeSupport priority.

Should you have an issue with any of our products, please check our comprehensive knowledgebase first – this is often the quickest way to resolve your problem. You can find our knowledgebase at: www.sony.co.uk/support

If, however, you cannot find the answers you need, please contact your local PrimeSupport Helpdesk.

Contacting your local PrimeSupport Helpdesk

When you contact the PrimeSupport Helpdesk, you will need:

• Your PrimeSupport contract number.
• Your Sony product in front of you.

You can email the Helpdesk at primesupport@eu.sony.com or call using the relevant number below.

All lines are open:

09:00 – 22:00 CET Monday to Friday
09:00 – 18:00 Saturday

The Helpdesk will try to resolve your issue remotely, so please be prepared to follow any instructions you may be given.

If the Helpdesk recommends bringing your unit in for examination at one of our European repair centres, they will arrange for a courier to collect your unit and return it to you when it is repaired. Depending on your service level you may also be entitled to a loan unit, the delivery of which will be arranged by the Helpdesk.

Terms and Conditions