Although Sony Professional no longer offers new PrimeSupport and PrimeSupport Plus agreements for Videoconferencing in Europe, Middle East and Africa, all existing agreements will be fully supported through to the end of their contract.
PrimeSupport for Videoconferencing is a comprehensive service package to reduce financial risk, ensure business continuity and provide true peace of mind. If there’s any problem with your videoconferencing equipment, you can be sure someone is standing by, ready to give advice, help and support.
PrimeSupport extends across all PCS Series desktop systems, group systems and High Definition (HD) systems sold in the EU, Norway and Switzerland.
Total service offering
PrimeSupport for the Videoconferencing portfolio applies to the PCS Series desktop systems, group systems and HD systems providing:
Cover for two years – enjoy all of the following benefits for a two-year period from the product purchase date
Specialist telephone support – an exclusive multilingual telephone helpline staffed by technical experts with detailed understanding of Videoconferencing products
Collect-and-deliver repair service – if your problem cannot be resolved via the helpline, we’ll activate our no-hassle collect-and-deliver repair service. All financial costs are covered – parts, labour and logistics to and from our state-of-the-art European repair centres
Free loan unit – you’ll receive a free loan unit of similar specification if repairs are likely to exceed 10 working days, minimising disruption to your business
United Kingdom
