Sony Professional Solutions Europe

1. Standard Limited Warranty

This document sets out the standard Sony Warranty policy for broadcast & professional products (as defined by Sony from time to time) (the "Equipment") sold to customers within the European Economic Area and Switzerland.

Sony warrants that the Equipment shall be free from defects in materials or workmanship during the Warranty Period (defined below).

Subject to the exclusions detailed below, if the Equipment fails to conform to this Warranty and the purchaser notifies Sony in writing within the Warranty Period, Sony shall, without charge for labour or parts, (in its sole discretion), repair or replace the Equipment on the terms and conditions set out below. Where Sony chooses to repair the Equipment Sony requires the purchaser to return the same to Sony at the purchaser’s expense.

2. Warranty Period

The Warranty Period is ONE (1) YEAR from the date of purchase by the original end-user customer, unless:

• An exceptional warranty period applying to the Equipment or a component part thereof is published on www.pro.sony.eu;
• the Equipment has been repaired or replaced under warranty, in which case the warranty applies until the end of the original Warranty Period, or six (6) months from the date of such repair or replacement, whichever is longer; or
• the Equipment is software, in which case Sony will warrant the media on which any software is delivered for NINETY (90) DAYS from the date of original purchase by an end-user customer.


All software is provided "AS IS" unless expressly stated in the accompanying documentation.

Customers are advised to make back-up copies of all software and/or data sent to or accompanying products sent to Sony. Sony is not responsible for any damage to or loss of any programmes, data or other information stored on any media or any part of the Equipment which may be returned for service under this warranty

3. Warranty Claims and Validation

Warranty claims are subject to:

• The purchaser presenting to Sony (either via the properly authorized Sony dealer from whom the product was purchased or by contacting Sony directly at the address stated below) the original sales invoice (indicating the date of purchase by the original end-user customer, serial number and the original dealer's name) together with the defective Equipment within the Warranty Period; and
• Inspection by Sony (or its authorized service agent) disclosing to the satisfaction of Sony that
• the defect in the Equipment has arisen from defects in workmanship or materials during the Warranty Period;
• none of the exclusions apply.

4. Exclusions

The following are excluded from warranty:

Damage caused by:

• acts of God or any reason beyond Sony’s reasonable control;
• misuse, including (but not limited to) failure to use the Equipment for its normal purpose in accordance with Sony’s instructions on its proper use and maintenance;
• improper operation or maintenance of the Equipment;
• connection to improper power supply; attempted repair by anyone other than a properly Sony authorized service agent;
• use of the Equipment in conjunction with third party accessories, products or ancillary peripheral equipment.
• Equipment where the manufacturer’s serial number has been altered, deleted, removed, or made illegible.
• Equipment which has been adjusted or adapted without Sony’s prior written consent, including (but not limited to): upgrading the Equipment beyond specifications or features described in the instruction manual, or modifications to the Equipment to conform it to national or local technical or safety standards in countries other than those for which the Equipment was specifically designed and manufactured.
• Consumable Parts.
• Normal wear and tear of parts, as defined by Sony for example in Service Manuals, unless there is evidence of a manufacturing defect.
• Damage or loss to any software programs, data, or removable storage media
Costs associated with de-installation, re-installation or integration into a system
• Any additional exclusions which may apply to specific products or product types the details of which are published on www.pro.sony.eu

5. Limitation of Liability