My Sony

Forgot my password

Not a member? Join free

Actions

Feedback

Submit

Home
- > Support

Support

General information/Support news

Service announcements

Product support

Repair service

Digital Imaging announcement

Notice to Owners of Sony Digital Still Camera, Camcorder, PDA CLIÉ and Professional Camcorders & Cameras

1 2 3 4 5 Next

To Owners of Sony Digital Still Camera, Camcorder, PDA CLIÉ and Professional Camcorders & Cameras

November 24th, 2006

Thank you for your support and patronage of Sony products.

It has recently come to our attention that a limited number of products that incorporate an image sensor device, CCD Chip, manufactured from October 2002 through March 2004 may exhibit the following condition:

When the product is used in camera mode, the LCD panel and/or electronic viewfinder will show either a distorted image or no image.

We have determined that this condition only occurs to a limited number of units.

In its effort to ensure customer satisfaction, Sony has elected to offer a free repair to the owners of applicable products if one of the above-mentioned conditions is caused by the image sensor device, CCD chip.

For further information including the affected products, please click on the product you are interested in at the bottom of the page.

We apologise for any inconvenience caused and we thank you for your understanding of this situation.

Sincerely,
Sony

1 2 3 4 5 Next